Customer Experience Specialist Dubai - Arabic Speaker

Tesla; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

As a Sales Customer Experience Specialist at a leading company, you will engage with customers, capture leads, and guide them through a seamless sales journey. You will contribute to Tesla's mission by creating meaningful connections and driving sales growth. Your role involves exceptional customer service and collaboration with sales teams to enhance lead capture strategies.

Qualifications

• Proven track record of delivering excellent customer experiences.
• Strong knowledge of Tesla's products.

Responsibilities

• Engage with customers to identify potential leads and create a pipeline.
• Provide exceptional customer service and sell the test drive experience.
• Manage and organize captured lead data in CRM systems.

Skills

Interpersonal Skills

Customer Engagement

Organizational Skills

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by Tesla's mission to accelerate the world's transition to sustainable energy. You will be part of a larger sales and delivery team, working closely and flexibly on various tasks. Collaboration and a one-team mentality are essential to achieve sales and delivery targets.

What You'll Do

1. Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
2. Provide exceptional customer service by understanding customer needs, answering questions and objections, and selling potential leads on the test drive experience to ensure a positive and memorable experience.
3. Execute successful lead capture strategies during events, maximizing engagement and conversion opportunities.
4. Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems, and regularly updating customer profiles with relevant information obtained during interactions.
5. Build value for customers by understanding their requirements, presenting Tesla's vehicles, and effectively communicating the value proposition to drive conversion.
6. Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of lead capture, sales processes, and product offerings.
7. Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.

What You'll Bring

• Excellent interpersonal skills with the ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information clearly and in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

Join the mission and apply today.