Guest Relations Agent - The Abu Dhabi EDITION

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 20,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Associate to enhance the guest experience. In this role, you will activate room keys, assist guests with inquiries, and ensure their needs are met with professionalism and care. Your ability to communicate effectively and work collaboratively with your team will be essential in creating a welcoming environment. Join a company that values diversity and fosters an inclusive workplace, where your contributions will be appreciated and recognized. This is a fantastic opportunity to grow within a renowned organization and make a positive impact on guests' stays.

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Ability to handle guest requests and resolve issues promptly.

Responsibilities

• Activate and reissue room keys for guests as necessary.
• Provide guests with information about property amenities and local activities.
• Assist with transportation arrangements and respond to guest needs.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma or G.E.D.

Job description

Description

Position Summary

Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate with appropriate staff about guests waiting for available rooms. Advise guests of any messages received and send them to the room if required. Accommodate requests for room changes when possible. Supply guests with directions, information about property amenities, services, hours of operation, and local areas of interest and activities. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day are prioritized and resolved. Arrange transportation for guests/visitors. Respond to all guest needs and requests.

Additional Responsibilities

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure a clean and professional appearance; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate with guests and coworkers using clear, appropriate, and professional language. Support coworkers and promote teamwork. Comply with quality assurance standards. Verify information visually. Inspect tools, equipment, or machines for defects. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 25 pounds. Use fine motor skills and hand-eye coordination. Move on ladders, stairs, and ramps. Reach overhead and below knees, including bending, twisting, pulling, and stooping. Perform other reasonable duties as requested.

Preferred Qualifications

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• No license or certification necessary

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where the diverse backgrounds of our associates are valued. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories by law.

Required Experience: Unclear seniority level