Duty Manager - Front Office - Jumeirah Emirates Towers

Jumeirah; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel in the UAE is seeking a Duty Manager to oversee front office operations during overnight shifts. The ideal candidate will have strong communication skills and experience in hospitality, ensuring guest satisfaction and adherence to policies. Attractive benefits and a tax-free salary are offered.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Flights home

Life insurance

Qualifications

• Minimum 1 year as Duty Manager or 2 years as Team Leader in hospitality.

Responsibilities

• Oversee front office colleagues during overnight shifts.
• Manage JI loyalty program and conduct training sessions.
• Monitor daily booking situations and handle guest bookings.

Skills

Communication

Interpersonal Skills

Proficiency in English

Proficiency in a second language

Tools

Microsoft Office

Opera PMS

HotSoS

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of the UAE's most dynamic city. A dramatic icon of Dubai's skyline, soaring high above the central business and commercial district, Jumeirah Emirates Towers is the gateway to The Museum of the Future, which is directly accessible from the hotel. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and a shopping boulevard. The hotel features 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa and a wide range of luxurious shopping and lifestyle attractions at the boulevard. The award-winning hotel has multiple venues, including the grand Godolphin Ballroom and 16 meeting rooms.


About the Job:

An opportunity has arisen for a Duty Manager to join the Front Office team in Jumeirah Emirates Towers. The main duties and responsibilities of this role are:

• Represent management of the hotel outside regular office hours, overseeing front office colleagues during overnight shifts to ensure smooth operations and guest satisfaction.
• Ensure adherence to all relevant policies and procedures by front office colleagues.
• Manage the JI loyalty program, including addressing pending points and conducting training sessions.
• Attend daily handover briefings and departmental communication meetings.
• Monitor daily booking situations and handle guest bookings in case of overbooking.
• Maintain cleanliness of lobby and entrance areas, coordinating with Housekeeping, Lobby Ambassadors and Concierge as needed.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Spanish, German, Arabic or French) is required for this role.
• A minimum of 1 year of experience as a Duty Manager or 2 years experience as a Team Leader in a reputed hospitality brand.
• Working proficiency of Microsoft Office products, Opera PMS (Cloud), and HotSoS.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.