Complex Director of Information Technology

Rotana Hotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Complex Director of Information Technology to oversee the IT operations of their hotel. In this pivotal role, you will ensure the smooth functioning of all computer hardware and software systems, providing exceptional service to both guests and staff. Your expertise will guide technical leadership while managing system performance and training employees. This is a fantastic opportunity to make a significant impact in a dynamic environment where technology meets hospitality.

Qualifications

• Proven knowledge across all IT sectors with experience in a similar role.
• Excellent command of English and ability to design networks.

Responsibilities

• Monitor operation of all computer hardware installation and maintenance.
• Serve as primary contact for all servicing of computer PC hardware.
• Train selected hotel employees to manage systems in the absence of the IT Director.

Skills

IT Support

Network Design

Customer Service

Technical Leadership

Education

Degree in Information Technology

Job description

Job Description

We are currently seeking passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions to our guests.

As a Complex Director of Information Technology, you will be responsible for monitoring the operation of all computer hardware installation and maintenance. Your key responsibilities will include:

1. Serving as the primary contact for all servicing of computer PC hardware.
2. Maintaining licenses for all software and ensuring all systems are covered by proper maintenance contracts.
3. Maintaining a sufficient inventory of computer-related supplies.
4. Keeping logs of all computer hardware and service calls.
5. Managing configuration records, program files, and data files on the computer system.
6. Monitoring software performance and maintaining logs of performance reports, errors, system malfunctions, and solutions.
7. Installing and testing corporate-approved program changes to the hotel computer systems.
8. Investigating and reporting software problems to vendors or regional/corporate MIS offices.
9. Training selected hotel employees to manage systems in the absence of the IT Director.
10. Maintaining technical and user documentation, system reports, and newsletters.
11. Completing and distributing a monthly activities report to the Chief Information Officer - Information Technology.

Desired Candidate Profile

Education, Qualifications & Experiences

You should have a degree in information technology and experience in a similar role, with proven knowledge across all IT sectors. Excellent command of English and the ability to design networks and provide technical leadership are essential.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• IT Software

Keywords

• Complex Director Of Information Technology

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