Workplace Services Manager

CBRE Excellerate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Facilities Management is seeking a Workplace Services Manager in Dubai. The role involves managing client relationships, ensuring high service standards, and coordinating with vendors. Ideal candidates will have a background in Facilities Management, strong communication skills, and the ability to handle operational challenges effectively.

Qualifications

• Experience in Facilities Management or similar role.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Develop and maintain client relationships across multiple sites.
• Monitor service delivery and ensure compliance with standards.
• Conduct inspections and manage operational issues proactively.

Skills

Client Relationship Management

Operational Management

Vendor Coordination

Problem Solving

Communication

Education

Bachelor's degree in Facilities Management or related field

Job description

Job Purpose:
We are recruiting a Workplace Services Manager to join the team located in Dubai. The successful candidate will serve as a professional, engaging, and interactive first point of contact for building occupants, addressing operational queries/issues across multiple sites in the UAE. The role also involves acting as an interface between clients and vendors, ensuring a five-star standard is maintained, with proactive issue identification and resolution before clients become aware. The candidate will receive training and support to develop their career in Facilities Management.

Key Tasks/Responsibilities:

• Develop and maintain client relationships.
• Manage multiple client sites across UAE.
• Support and foster a collaborative environment among vendors and building floors.
• Act as the liaison between vendor operatives providing on-floor services, ensuring seamless service delivery.
• Maintain company and client standards while delivering high personal client engagement.
• Monitor and audit designated client areas, ensuring they are fit for business.
• Conduct inspections of designated areas, report issues proactively to the facilities helpdesk.
• Own and manage issues in collaboration with the FM team.
• Understand and monitor service delivery SLAs to ensure timely request completion.
• Resolve daily client requests promptly, manage helpdesk tickets, and communicate progress and expectations.
• Report hazards and safety observations via the myHSE system promptly.
• Coordinate with health and safety vendors for regular inspections.
• Maintain a physical presence during scheduled events, ensuring areas are well-maintained.
• Manage community activities, ensuring the Kitchen Table Area is tidy, liaising with cleaning teams, and supporting events.
• Engage with change champions and stakeholders during rollouts.
• Conduct scheduled meetings and report on observations, including vacant desks.
• Report maintenance issues to CRS Helpdesk and AV issues to Multimedia services.
• Manage locker sets and liaise with Facilities Management, escalating as needed.
• Participate in welcome workshops and suggest service improvements.

Technical Support On-site:

• Perform visual inspections in critical, common, and workplace areas, reporting issues during daily floor walks.
• Document findings and follow up on issues.
• Manage vendor PPM work orders, ensuring timely issuance and approval of change requests.
• Coordinate minor works, obtaining quotes, reviewing scope, and presenting justifications to clients.
• Conduct monthly QHSE audits, reviewing vendor documentation, and ensuring procedures are followed.

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