B&F Talent Coach - W Lounge

W Dubai-Mina Seyahi; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated team leader to enhance guest experiences and ensure exceptional service standards. This role involves overseeing staff performance, conducting training, and maintaining safety compliance while fostering a positive work environment. The ideal candidate will possess strong communication skills, a passion for guest service, and the ability to motivate a team. Join a dynamic team that values collaboration and strives for excellence in every guest interaction, making a significant impact in a vibrant setting.

Qualifications

• Experience in hospitality or customer service roles.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure optimal service and team collaboration.
• Assist with hiring, training, and employee management.
• Monitor dining areas for service quality and guest safety.

Skills

Team Collaboration

Staff Training

Guest Service

Safety Compliance

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Ensure staff works together as a team to provide optimal service and meet guest needs. Inspect staff grooming and attire, and address any deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing doors. Check storage areas for organization, FIFO usage, and cleanliness. Conduct scheduled inventories and requisition supplies. Monitor dining rooms for seating, service quality, safety, and guest well-being. Submit work orders for maintenance repairs.

Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy. Follow all company safety and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Maintain a professional appearance, keep proprietary information confidential, and protect company assets. Greet guests warmly, anticipate and address their needs, assist guests with disabilities, and thank them sincerely. Communicate clearly and professionally. Foster positive relationships, support team goals, and respond appropriately to colleagues' concerns. Ensure compliance with quality standards and identify opportunities to improve efficiency, productivity, safety, and cost savings. Read and verify information in various formats; visually inspect tools, equipment, and machinery for defects. Stand, sit, or walk for extended periods; lift and carry objects up to 50 pounds; manipulate objects requiring fine motor skills; navigate narrow or elevated spaces; ascend and descend stairs or ramps; reach overhead and below knees, including bending and twisting. Perform other duties as assigned.