Front Office Supervisor

Raffles Hotels and Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Front Office Supervisor to lead the front desk team, ensuring exceptional guest experiences. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to manage a diverse team. Responsibilities include supervising staff, handling guest inquiries, and maintaining high standards of service.

Qualifications

• Minimum 3-5 years of relevant experience, with at least 2 years in a supervisory role.

Responsibilities

• Manage and supervise front office staff to ensure guest satisfaction.
• Handle guest complaints and inquiries in a timely manner.
• Conduct shift briefings to communicate operational requirements.

Skills

Communication

Teamwork

Guest Relations

Judgment

Education

Degree from a School of Tourism or Hotel Management

Job description

Front Office Supervisor

Job Location: Dubai, UAE

1. Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction.
2. Greet all guests in a friendly and helpful manner, attempting to learn and use guests' names whenever possible.
3. Register and room all arrivals according to established procedures, ensuring all data are accurately entered into the hotel systems.
4. Maintain cashier float and ensure accurate daily reports of all money received.
5. Cash hotel guests' personal and travelers' checks, and assist with currency exchange.
6. Stay updated on all modifications to accounting policies and procedures.
7. Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers, and Loyalty programs.
8. Attend to guest complaints, inquiries, and requests in a timely and courteous manner.
9. Be familiar with other hotels so that guests indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotel.
10. Perform audit balances and prepare all work for audit in an orderly fashion.
11. Maintain comprehensive knowledge of standard reservation procedures.
12. Maintain exemplary standards of behavior, appearance, and attitude within the department.
13. Ensure the front desk work area is kept clean and orderly at all times.
14. Conduct shift briefings to communicate hotel activities and operational requirements.
15. Personal Attributes:

• Good written and verbal communication skills in English.
• Ability to develop rapport with colleagues and management staff.
• Ability to work cohesively with coworkers as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with guests and patrons.
• Good judgment in dealing with difficult guests.
• Ability to work effectively in a multicultural environment.
• Degree from a School of Tourism or Hotel Management.
• Minimum 3-5 years of relevant experience, with at least 2 years in a supervisory role.