Rising Fan - Leader in Training, Rooms

Mandarin Oriental Hotel Group; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

Join a leading luxury hotel in Dubai as a Rooms Rising Fan - Leader in Training. This role offers a unique opportunity to develop skills across various departments, ensuring exceptional guest experiences while preparing for a future leadership position in hospitality.

Qualifications

• Previous relevant experience within the luxury hospitality.
• 18-month commitment to intensive learning and development.

Responsibilities

• Masters a variety of Room operations through rotating between departments.
• Ensures Legendary Quality Experience standards are fully implemented.
• Leads the planning and execution of innovative strategies.

Skills

Fluency in English

Strong overall computer literacy

Education

Bachelor degree in Tourism/Hospitality programme

Senior School qualification

Tools

MS Office

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, the Rooms Rising Fan - Leader in Training embarks on an intensive learning and development journey rotating through a variety of frontline and leadership roles within the Rooms Division, designed to unlock your full potential and shape you into a future leader in luxury hospitality.

As Rooms Rising Fan - Leader in Training, you will be responsible for the following duties:

• Masters a variety of Room operations through rotating between departments, acting as the key link between them and gains hands-on experience in each area to fully understand their dynamic interplay.
• Maintains an overview and oversees daily operations (occupancy, arrivals, departures, traces, important guests in house), while working closely Rooms and other departments on special requests, amenities, and unique arrangements for our guests.
• Drives team success, leads by example and promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment.
• Ensures Legendary Quality Experience (LQE) standards are fully implemented to meet and exceed our guests expectations and takes the lead for achieving the goal of Guest Loyalty and Satisfaction Survey (TrustYou) and Mystery Shopper (LQA).
• Leads the planning and execution of innovative strategies to elevate the guests experience and to increase efficiency in the Rooms operations, ensuring that the team consistently meets their full potential.
• Coordinate within Front Office and other departments for arrangement on VIPs arrivals and departures
• Assist with trainings and colleague development

As Rooms Rising Fan - Leader in Training, we expect from you:

• Previous relevant experience within the luxury hospitality.
• Fluency in English. Russian, German, French, Italian or Spanish knowledge is an advantage.
• Strong overall computer literacy, not limited to MS Office.
• Aspire for an international career.
• Globally mobility
• 18-month commitment to intensive learning and development.
• Senior School qualification or equivalent is a must.
• Bachelor degree (or currently enrolled) in Tourism/Hospitality programme is a must.

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