Customer Success Manager, MENA

Uplift People Consulting; Dubai; Remote; AED 120,000 - 180,000; Full time

Job summary

A leading mobile ad tech company is seeking a Customer Success Manager to enhance client relationships and drive platform adoption in the MENA region. The role involves strategic account management, collaboration with sales teams, and educating clients on platform features. Ideal candidates should have a strong background in advertising technology and excellent communication skills.

Qualifications

• 3+ years of experience in a DSP/programmatic work environment.
• Experience in advertising technology or a related field.
• Ability to adapt quickly to a rapidly changing technology environment.

Responsibilities

• Drive revenue growth and platform adoption through strategic account management.
• Collaborate with cross-functional teams to integrate client feedback.
• Educate clients on new platform features and services.

Skills

Communication

Organizational skills

Time management

Data analysis

Job description

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success.

Location & Work Setup: Remote (Dubai)

As Customer Success Manager for the Middle East and North Africa, you’ll drive revenue growth and platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, you’ll help clients achieve their business goals by guiding them through the platform, DSP strategy, and optimization. From onboarding and training to ongoing support, you’ll play a key role in their digital success.

Responsibilities:

1. Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
2. Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
3. Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
4. Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns.
5. Educate clients on new platform features, DSP partners, services, and relevant practices.
6. Educate and grow the programmatic buying knowledge of clients.

Qualifications:

• Experience in advertising technology or a related field.
• 3+ years of experience in a DSP/programmatic work environment.
• Ability to adapt quickly to a rapidly changing technology environment.
• Ability to learn complex software applications and thrive in a fast-paced, digital environment.
• Excellent written and verbal communication, organizational, and time management skills.
• A passion for achieving higher levels of growth and development with Bidease.
• Ability to assist, manage, and abide by client’s needs and work with complaints in a concise and respectful manner.
• Comfortable working with multiple clients and accounts at a time across diverse industries.
• Ability to analyze and interpret significant amounts of data.
• Ability to speak, read, and write in English fluently.