Senior Program Manager|Payments, Payment Business Operations MEA

Amazon; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Senior Program Manager in the Payment Services team, where you'll lead innovative payment solutions across the Middle East and Africa. This role is pivotal in shaping customer incentivization strategies and enhancing the digital commerce experience for thousands of merchants. Collaborate with diverse teams to implement impactful promotional programs while analyzing performance metrics to drive continuous improvement. If you're passionate about technology and financial services, this opportunity offers a dynamic environment to make a significant impact.

Qualifications

• 5+ years of program or project management experience.
• Experience defining program requirements and using data for improvements.

Responsibilities

• Design and execute customer incentivization programs.
• Manage relationships with financial partners for marketing initiatives.

Skills

Program Management

Cross-functional Collaboration

Data Analysis

Customer Segmentation

Tools

SQL

Analytical Tools

Job description

DESCRIPTION

Join a dynamic payments organization that's revolutionizing digital commerce across the Middle East and Africa. As a Senior Program Manager for our Payment Services team, you'll shape customer incentivization strategies across 8 countries, collaborating with banks and financial partners to create seamless payment experiences. This role offers an opportunity to drive significant impact through innovative payment solutions and promotional programs that enhance the digital commerce experience for thousands of merchants.

Key job responsibilities
- Design and execute customer incentivization programs, including bank partnerships and promotional campaigns
- Develop and implement program strategies that align with business objectives and market needs
- Manage relationships with financial partners to create and execute marketing initiatives
- Lead cross-functional teams to deliver promotional campaigns and track their effectiveness
- Analyze program performance and provide data-driven recommendations for optimization
- Create and maintain standard operating procedures for program execution
- Oversee budget allocation and utilization for promotional campaigns
- Develop and present performance metrics to leadership teams

A day in the life
You'll start your day reviewing program performance metrics and coordinating with banking partners on upcoming promotions. You might join a strategy session with marketing teams to plan campaign visibility, then work with analytics teams to measure program effectiveness. Your afternoon could involve presenting program results to leadership or collaborating with customer support to enhance user experience.

About the team
Our Payment Services team operates at the intersection of technology and financial services, serving over 3,000 merchants across multiple markets. We're a diverse group of professionals focused on creating innovative payment solutions while maintaining the highest standards of security and customer experience.

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience with customer segmentation, profiling, and targeting
- Experience gathering and analyzing large amounts of data and delivering business improvements.

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