Groups, Conference and Events Assistant Manager | WaldorfAstoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading global hospitality company seeks a Groups Conferences & Events Assistant Manager in Dubai. This role involves overseeing event planning and execution, ensuring client satisfaction, and maintaining high service standards. Ideal candidates will have a degree in Hospitality Management and experience in luxury event management.

Qualifications

• Experience in event planning or management in a luxury hotel.
• Strong attention to detail and ability to work under pressure.
• Knowledge of luxury service standards.

Responsibilities

• Manage group accommodations and event logistics.
• Collaborate with clients to meet their event needs.
• Oversee the preparation of event spaces and ensure quality.

Skills

Organizational skills

Communication

Customer service

Problem solving

Multitasking

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office Suite

Event management software

Job description

EOE/AA/Disabled/Veterans

TheGroups Conference & Events Assistant Manager is responsiblefor overseeing the planning organization and execution of all groupevents conferences and meetings at the hotel. This role involvesworking closely with clients to ensure their events are executedflawlessly while maintaining the hotels standards of luxuryservice.

Whatwill I bedoing

AsGroups Conferences & Events Assistant Manager you willmanage group accommodations actively converting customer enquiriesinto confirmed sales. The Groups Conferences and Events Managerwill interact frequently with customers and Guests to learn abouttheir needs and develop relationships from which to earn repeat andexpanded business.

Specificallyyou will be responsible for performing the following tasks to thehigheststandards:

• Assistin managing all aspects of group bookings conferences and eventsincluding preevent planning onsite coordination and posteventfollowup.
• Collaboratewith clients to understand their specific event requirementsensuring their needs are met with the highest standard ofservice.
• Liaisewith internal departments (e.g. catering audiovisual housekeeping)to ensure seamless eventexecution.
• Buildand maintain strong relationships with clients ensuring theirexperience is personalized and exceedsexpectations.
• Conductsite visits assist in event proposals and provide guidance on eventplanning toclients.
• Respondto client inquiries promptly and professionally addressing concernsand providing solutions asneeded.
• Ensuresmooth operation of all events by overseeing logistics such as roomsetups catering audiovisual arrangements and other eventspecificrequirements.
• Ensurethat events are executed on time within budget and to the higheststandards ofquality.
• Overseethe preparation of event spaces ensuring they are set up accordingtospecifications.
• Assistin preparing event contracts monitoring event budgets and ensuringall invoicing and billing isaccurate.
• Trackrevenue and costs associated with group bookings and eventsstriving to meet or exceed financialgoals.
• Assistin managing and mentoring the Events team providing guidance onevent management and customerservice.
• Workclosely with other departments to ensure all event logistics andrequirements are coordinatedeffectively.
• Assistthe sales team in promoting the hotels event and conferencefacilities to potentialclients.
• Stayinformed about industry trends and competitor offerings to provideinsights for improvement and innovation in eventservices.
• Ensurecompliance with the hotels standards policies andprocedures.
• Conductpostevent evaluations to identify areas for improvement and ensureclientsatisfaction.

Whatare we lookingfor

AGroups Conferences and Events Manager serving Waldorf AstoriaHotels and Resorts brand is always working on behalf of our Guestsand working with other Team Members. To successfully fill this roleyou should maintain the attitude behaviors skills and values thatfollow:

• Bachelorsdegree in Hospitality Management Business Administration or arelatedfield.
• Previousexperience in event planning or management preferably in a luxuryhotel or similarenvironment.
• Strongorganizational skills and attention todetail.
• Excellentcommunication interpersonal and customer serviceskills.
• Abilityto multitask and work well underpressure.
• Proficiencyin Microsoft Office Suite and event managementsoftware.
• Strongproblemsolving skills and the ability to think on yourfeet.
• Knowledgeof luxury service standards and a passion for deliveringexceptionalexperiences.
• Thisposition requires flexibility including working evenings weekendsand holidays depending on the eventschedule.
• Abilityto work in a fastpaced and dynamicenvironment.

Whatwill it be like to work forHilton

Hiltonis the leading global hospitality company spanning the lodgingsector from luxurious fullservice hotels and resorts toextendedstay suites and midpriced hotels. For nearly a centuryHilton has offered business and leisure travelers the finest inaccommodations service amenities and value. Hilton is dedicated tocontinuing its tradition of providing exceptional guest experiencesacross its global brands. Our vision to fill the earthwith the light and warmth of hospitality unites us as a team tocreate remarkable hospitality experiences around the world everyday. And our amazing Team Members are at the heart of itall.

RequiredExperience:

Manager

Key Skills
Marketing,Catering,Organizational skills,HospitalityExperience,Management Experience,HubSpot,Event Planning,EventsManagement,Project Management,Event Marketing,LeadershipExperience,negotiation
Employment Type: Full-Time
Experience: years
Vacancy: 1