Female Customer Relationship Manager

BS Trading; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Relationship Manager to enhance client engagement and satisfaction. The ideal candidate will have a Bachelor's degree in Business or Marketing and proven experience in customer service. Responsibilities include developing CRM strategies, addressing customer inquiries, and collaborating with teams to improve the customer experience. If you are empathetic, resilient, and proactive in enhancing customer loyalty, this role is for you.

Qualifications

• Proven experience in customer service or relationship management roles.
• Strong problem-solving abilities and a customer-oriented mindset.

Responsibilities

• Develop and implement customer relationship management strategies.
• Act as the main point of contact for customers, resolving issues promptly.
• Analyze customer feedback to identify trends and areas for improvement.

Skills

Communication

Problem Solving

Organizational Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Role & Responsibilities

• Develop and implement customer relationship management strategies to improve client engagement.
• Act as the main point of contact for customers, addressing inquiries and resolving issues promptly.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with sales, marketing, and product teams to ensure a cohesive customer experience.
• Create and maintain detailed records of customer interactions and feedback in CRM systems.
• Conduct regular follow-ups with clients to assess satisfaction levels and gather insights.
• Train and support team members on best practices for customer engagement and relationship building.

Preferred Candidate Profile

Skills and Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• Proven experience in customer service or relationship management roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to analyze data and generate actionable insights.
• Strong organizational skills and attention to detail.
• Experience in the Apparel Sector is an added advantage.

Personal Attributes

• Empathetic and understanding of customer needs.
• Resilient and able to handle challenging situations with grace.
• Proactive and driven to improve customer satisfaction and loyalty.

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