Senior Administration Assistant - Medical Services Temporary 12 Month Contract

Emirates; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Administration Assistant to enhance the health and well-being of its employees. In this role, you will maintain critical documentation, oversee operations, and ensure high-quality service in a vibrant, multicultural environment. With an attractive tax-free salary and numerous benefits, this position offers a unique opportunity to thrive in a dynamic workplace while contributing to the success of the organization. Join a team that values innovation and excellence, and experience the vibrant lifestyle of Dubai.

Benefits

Tax-free salary

Travel benefits including discounted flights

Healthcare packages

Life insurance

Exclusive industry discounts

Qualifications

• Minimum 3 years of administrative experience required.
• Proficiency in spoken and written English is essential.

Responsibilities

• Maintain documentation related to Aviation Medical Licensing.
• Manage e-work flow systems and ensure smooth telephone operations.

Skills

Administrative Experience

Proficiency in English

Computer Skills (Word, Excel, PowerPoint)

Customer Interaction

Education

10 years of schooling or equivalent

Tools

Business Telephone System

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we're driven by innovation and excellence. Join us as a Senior Administration Assistant to deliver top-tier medical services supporting our employees' health and well-being. Experience a fast-paced, multicultural environment where your medical expertise will directly impact our operations and contribute to our shared success.

Responsibilities

1. Maintain, update, file, and process all documentation related to Aviation Medical Licensing in coordination with doctors, establishing proper recall and filing systems.
2. Oversee assigned areas, report workload metrics, escalate issues, and suggest improvements to processes.
3. Manage specialised (MEDIFS) e-work flow systems through effective communication with relevant personnel.
4. Ensure smooth operation of the telephone room, monitor call metrics, resolve issues, and escalate complex cases.
5. Assist in training initiatives by collecting and providing information to senior team members.
6. Reallocate resources as needed to support other clerical functions.
7. Ensure high-quality service at the reception, including proper processing of documents and quick resolution of front-line issues.
8. Maintain cleanliness and order in Medical Services public areas, liaising with maintenance as needed.
9. Record bookings for conference rooms, library, and electronic equipment to ensure resource allocation.
10. Generate and manage staff rosters to ensure adequate clinic coverage.

Qualifications & Experience

• Minimum 3 years of administrative experience.
• 10 years of schooling or equivalent.
• Proficiency in spoken and written English.
• Computer skills in Word, Excel, PowerPoint.
• Experience operating a business telephone system.
• Experience in a Medical or Dental environment is advantageous.
• Customer interaction experience is an advantage.

Salary & Benefits

Join us in a management role with an attractive tax-free salary, travel benefits including discounted flights and hotel stays worldwide, excellent leave and healthcare packages, transport benefits, life insurance, and more. Discover what it's like to live and work in Dubai by visiting the Dubai Lifestyle section on our website www.emirates.com/careers. Enjoy a competitive remuneration package and exclusive industry discounts.