Client Success Manager_Dubai

Auditors Desk; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in the UAE is seeking a Client Success Manager to ensure high client satisfaction and seamless project execution. This role involves business development, client management, and exceptional customer service. The ideal candidate will have a strong background in SaaS and audit processes, excellent communication skills, and the ability to manage multiple projects effectively.

Qualifications

• Proven experience in business development, client management, and customer relations.
• Knowledge of audit processes and commerce principles is a plus.

Responsibilities

• Identify new business opportunities and potential clients.
• Serve as the primary contact for clients, building strong relationships.
• Develop in-depth knowledge of SaaS products and provide training.

Skills

Communication

Interpersonal Skills

Organizational Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Commerce

Tools

Microsoft Office

Job description

Job Description: Client Success Manager

About us: AuditorsDesk is a cloud-based e-auditing software designed to assist audit firms and teams in conducting more efficient end-to-end audits through automation. AuditorsDesk addresses audit risk and compliance issues faced by auditors by creating a digital workspace that facilitates paperless audits. Our software enables smarter business insights and data-driven decision-making.

Job Overview:

The Client Success Manager will play a pivotal role in client delivery, ensuring seamless project execution and high client satisfaction. This multifaceted role combines business development, client management, and exceptional customer service.

Job Details:

• Location: Dubai (Preference for Indian candidates)
• Employment Type: Permanent
• Compensation: Competitive, industry standard

Responsibilities:

1. Business Development

• Identify new business opportunities and potential clients through market research and networking.
• Collaborate with internal teams to develop strategies for client acquisition and market expansion.
• Engage in lead generation, email outreach, and industry events.

Client Management

• Serve as the primary contact for clients, building strong relationships and understanding their needs.
• Conduct regular check-ins to assess satisfaction, address concerns, and explore upselling opportunities.
• Coordinate with internal teams for timely delivery and issue resolution.

SaaS Product Expertise

• Develop in-depth knowledge of our SaaS products, including features and benefits.
• Provide product demos and training to clients.
• Act as a subject matter expert, guiding clients and internal teams.

Audit/Commerce Background

• Utilize audit and commerce knowledge to analyze client requirements and suggest solutions.
• Identify opportunities for process improvements within client organizations.

Customer Relations

• Address client inquiries promptly and professionally.
• Work with customer support to resolve escalated issues.
• Gather client feedback to improve services and inform product development.

Qualifications:

• Bachelor's degree in Business Administration, Commerce, or related field.
• Proven experience in business development, client management, and customer relations, preferably in SaaS or tech environments.
• Knowledge of audit processes and commerce principles is a plus.
• Excellent communication and interpersonal skills.
• Highly organized with the ability to manage multiple projects.
• Proficiency in Microsoft Office.
• Ability to work independently and in teams.
• Immediate joiners preferred. Only shortlisted candidates will be contacted.