Back Office Engineer

Sulzer Services; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading engineering company seeks a Back Office Engineer in Dubai to support sales operations and manage technical inquiries. The role involves preparing quotations, negotiating with customers, and collaborating with engineering teams. Ideal candidates will have a background in Civil, Mechanical, or Electrical engineering and experience in wastewater treatment.

Qualifications

• Min. 5 years of experience in sales support or application engineering.
• Experience in wastewater and water treatment equipment.
• Arabic speaker preferred.

Responsibilities

• Assist in preparing quotations for complex products.
• Negotiate project orders and manage customer relationships.
• Handle projects and orders in SAP from quote to invoicing.

Skills

Commercial skills

Time management

Negotiating skills

Teamwork

Education

Civil Environmental / Mechanical / Electrical engineering

Tools

SAP

CRM

Quotation Tool

Job description

FE_WIBU-E659

Back Office Engineer - Full Time - Dubai, United Arab Emirates

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a/an Back Office Engineer to join our FE_WIBU team in United Arab Emirates .

Your Main Tasks And Responsibilities

• Assist distributors and direct customers in preparing quotation for complex products and applications and negotiating tier 1 project orders, coordinating with the sales support team in Europe;
• Technical and commercial preparation of tenders and offers in close cooperation with outdoor sales engineer, authorized dealers and customers mainly in the GULF-region;
• Evaluation of customer pump application requirements to ensure that the company is able to satisfy customer needs in terms of both product and pricing;
• Working closely with designers for complex Municipal project in order to support their work and specify Sulzer products wherever possible;
• Manage technical and commercial negotiation with customers, maximizing the orders vs quote conversion respecting the given D.O.A. (delegation of authority) in collaboration with other support functions;
• Maintain a proper reporting with the direct superior and the company function and utilize diligently and constantly the tools provided by the company (Quotation Tool, CRM, SAP and so on) following WIBU’s and company’s guidelines;
• Clarification of demanding technical questions;
• Regular customer contact, mainly by phone or e-mail;
• Handling and processing of projects and orders in SAP, from elaboration of the quote including deadline tracking, coordination and monitoring of the complete process and finally invoicing;
• Regular contact with the Sulzer Water & Industry BU factories;
• Strong knowledge and follow through of compliance regulations and end user specifications.
  
  

To Succeed In This Role, You Will Need

• Education: Level: Civil Environmental / Mechanical / Electrical engineering.
• Min. 5 years of experience as a sales support, application engineer or tendering engineer in multinational companies. Mainly in wastewater and water treatment equipment manufacturers. Knowledge in Chemical, Food, Fertilizers, PPI is an additional advantage.
• Wastewater, Water Treatment experience.
• Arabic speaker (preferable).
• Strong commercial and time management skills, strong result orientation and ambition, excellent relational skills and negotiating skills, good knowledge of the main computer tools, ability to work in a team, also remotely.
  
  

Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.