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A leading hospitality company is seeking a dedicated individual to oversee staff and ensure optimal guest service. Responsibilities include staff training, inventory management, and maintaining safety standards. The ideal candidate will have strong teamwork and communication skills and a commitment to enhancing guest experiences.
POSITION SUMMARY
Ensure staff works together as a team to provide optimal service and meet guest needs. Inspect staff grooming and attire, rectifying deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing premises. Oversee storage areas for organization, FIFO usage, and cleanliness. Conduct scheduled inventories and requisition supplies. Monitor dining rooms for seating, service, safety, and guest well-being. Handle maintenance work orders.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model and primary contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company, safety, and security policies; report incidents and unsafe conditions; complete safety training and certifications. Maintain professional appearance, confidentiality, and protect company assets. Greet and acknowledge guests, anticipate their needs, assist individuals with disabilities, and show genuine appreciation. Communicate clearly and professionally. Develop positive relationships with colleagues, support teamwork, and respond appropriately to concerns. Ensure quality standards are met; suggest and implement improvements for efficiency, productivity, safety, and cost savings. Read and verify information in various formats; visually inspect tools and equipment for defects. Stand, sit, or walk for extended periods; lift objects up to 50 pounds; manipulate objects requiring fine motor skills; navigate narrow or elevated spaces; ascend/descend stairs and ramps; reach overhead and below knees, including bending and twisting. Perform other duties as assigned by supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where diverse backgrounds are valued. Our commitment includes nondiscrimination on protected bases such as disability, veteran status, or other applicable categories.