Server Admin

AEserver; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in Dubai is seeking a CRM professional with technical expertise to manage the customer lifecycle and oversee server operations. The role involves providing technical support, managing customer accounts, and ensuring server health. Candidates should have strong knowledge of web technologies and server management, with a minimum of one year of relevant experience. Excellent communication skills and a proactive approach are essential.

Qualifications

• Strong knowledge of CentOS, Ubuntu, and Windows operating systems.
• Experience in web server security and spam management.
• Proficiency in English; Arabic is a plus.

Responsibilities

• Oversee daily operations of the technical support helpdesk.
• Manage customer accounts and provide live chat support.
• Set up new servers and perform security hardening.

Skills

Problem-solving

Communication

Technical Support

Server Management

Analytical Skills

Education

Minimum 1 year experience in e-commerce or IT support

Tools

Linux

Windows

WHMCS

cPanel

Plesk

PHP

MySQL

HTML5

.NET

MSSQL

Job description

The duties of the CRM encompass both sales and technical responsibilities, including managing the entire customer lifecycle from ordering to support and follow-ups.

Key Responsibilities:

1. Oversee daily operations of the technical support helpdesk (ticket system).
2. Respond to technical issues via phone and email, logging helpdesk tickets accordingly.
3. Manage customer accounts through the internal web system (WHMCS).
4. Provide live chat support on the website for technical issues (levels 1, 2, 3) and handle internal phone support.
5. Possess knowledge of Linux/Windows web server operations.
6. Understand various web server types, operating systems, and control panels (cPanel, Plesk), and manage them effectively.
7. Utilize basic SSH commands and RDP tools.
8. Set up new servers from scratch, including installation, hardening, and maintenance.
9. Perform server security hardening, troubleshooting, and analysis.
10. Address spam issues, resolve IP blacklist problems, and manage server IP blacklists and SMTP issues.
11. Coordinate with server/data center providers for server setup, issue resolution, and maintenance to ensure server health and updates.
12. Configure shared, VPS, cloud, and dedicated hosting packages.
13. Understand and implement cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2, DigitalOcean, Google Cloud, Microsoft Azure, etc.
14. Be familiar with common software like WordPress, Joomla, and email marketing tools.
15. Take responsibility for the full technical operation of all servers and systems within the company.
16. Work independently or remotely as needed, proactively responding to customer and team needs.
17. Advise management on new tools, software, and hardware market trends.

Knowledge, Skills, and Abilities:

• Excellent command of internet technologies, SSH, RDP, email, domain management, DNS, and IP addressing (v4, v6).
• Strong knowledge of CentOS, Ubuntu, Windows, and similar operating systems.
• Experience with various web, email servers, VPS, cloud, and dedicated hosting environments.
• Hands-on experience with cloud setup, load balancing, geo-distribution, and failover configurations.
• Experience in web server security, spam management, website hacking mitigation, and server hardening.
• Previous experience working in a web hosting company.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills under pressure.
• Knowledge of customer service standards and procedures.
• Ability to create, edit, and maintain technical knowledge bases for customers.
• Proficiency in English (spoken and written); additional languages like Arabic are a plus.
• Graphic design skills are advantageous.
• Minimum of 1 year of experience in e-commerce, website design, or basic programming.
• Experience with PHP, HTML5, MySQL, ASP, .NET, and MSSQL.
• Prior experience in IT customer support and hosting companies.

Note: Training will be provided during the first month.

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