Guest Service Attendant

ACCOR; Abu Dhabi; On-site; AED 45,000 - 60,000; Full time

Job summary

Join a leading hotel group as a Customer Relations professional, where you will ensure exceptional service and foster guest loyalty. With a focus on relationship building and problem-solving, you will play a crucial role in enhancing guest experiences and optimizing hotel operations. This position offers opportunities for growth within the hospitality sector, supported by a caring team and exclusive benefits.

Qualifications

• At least 3 years of experience in a similar role, preferably in 4 or 5-star hotels.

Responsibilities

• Establish good working relationships with guests and colleagues.
• Ensure excellent guest service to encourage repeat visits.
• Handle reservations professionally.

Skills

Customer Service

Communication

Problem Solving

Relationship Building

Education

University graduate in Hotel Management

Tools

Opera property management system

Job description

Join us at Accor, where life pulses with passion!

Novotel & Ibis Abu Dhabi Gate Hotels

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel, in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and the planet.

Job Description

Customer Relations

• Establish good working relationships with guests and colleagues.
• Ensure excellent guest service to encourage repeat visits.
• Update Guest history.
• Know the services offered by the hotel and encourage guests to use them.
• Listen to guests at all times; strive to answer all requests promptly.
• Follow up on guest requests and ensure resolution or offer alternatives.
• Own the problem, solve it, and follow up; involve your supervisor when necessary.
• Ensure that the service and provisions meet company standards.
• Provide service that fosters guest loyalty.
• Provide wake-up calls as requested.
• Inform guests of all conditions related to their stay.
• Forward messages and relevant information to the appropriate departments.
• Strive to optimize occupancy rate, average room price, and hotel turnover.
• Perform miscellaneous duties as assigned.
• Know the local environment: city, culture, activities, exhibitions, shopping malls, and general information.

Management and Administration

• Handle reservations professionally.
• Welcome guests both on the phone and in person, ensuring smooth check-in and check-out.
• Attend departmental briefings and training.
• Prepare lists of arrivals, departures, residents, and VIPs.
• Follow policies for cash handling and guest credit as per hotel regulations.

Qualifications

University graduate in Hotel Management or related field.

At least 3 years of experience in a similar role, preferably in 4 or 5-star hotels.

Additional Information

Skills / Qualities

• Opera property management system knowledge.
• Fluent in English and conversational Arabic.