Engineering Assistant Manager, Water Park

Grand Hyatt; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Engineering Maintenance Supervisor to ensure optimal operation and maintenance of water park facilities. The role involves supervising staff, managing maintenance projects, and ensuring compliance with safety standards. Ideal candidates will have experience in engineering maintenance, strong leadership skills, and proficiency in relevant software. This position offers an opportunity to work in a dynamic environment with a focus on guest service.

Qualifications

• At least 2 years of engineering maintenance experience in a water park.
• Proven knowledge of mechanical, electrical, filtration, and pump systems.

Responsibilities

• Assist in leading daily operations of the engineering department.
• Conduct inspections and preventive maintenance to ensure safety.
• Supervise department employees and develop their skills.

Skills

Leadership

Communication

Problem Solving

Education

Engineering Maintenance Experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Organization

Grand Hyatt Dubai

Summary

Customer Service

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to ensure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.

Financial

• Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet financial goals and guest expectations.
• Focus on improving productivity levels and managing utility/payroll costs within acceptable guidelines, ensuring energy efficiency of all equipment.
• Embrace new technology and equipment to enhance productivity and streamline work processes.
• Assist in leading daily operations of the engineering department, including maintenance and repairs of rides, slides, pools, and water systems.
• Perform routine testing, monitoring, and maintenance of water quality in pools, attractions, and water features.
• Maintain cleanliness and organization in maintenance and water quality testing areas.
• Ensure all tools, equipment, and testing devices are in good condition and report issues to the Engineering Manager.
• Conduct inspections and preventive maintenance to ensure safety and system reliability.
• Respond promptly to maintenance and water quality issues, minimizing downtime and disruptions.
• Maintain accurate records of maintenance activities, repairs, and water quality tests.

Personnel

• Supervise department employees, ensuring adherence to policies, procedures, and laws.
• Oversee punctuality, appearance, and hygiene standards of employees.
• Develop employee skills through training, coaching, and mentoring.
• Assist in training employees to perform their duties efficiently.
• Supervise staff to maintain service standards as per the Departmental Operations Manual.
• Support the implementation of The People Brand, reinforcing the park's values and culture.
• Ensure employees understand and follow rules, regulations, and safety policies.

Other Duties

• Adhere to employee rules, fire, hygiene, health, and safety policies.
• Report punctually for duty, wearing proper uniform and nametag.
• Maintain high standards of personal appearance and hygiene.
• Build good rapport with staff across departments.
• Attend staff meetings, training, and related activities.
• Support departmental trainers.
• Undertake tasks assigned by the Engineering Manager.
• Respond to departmental changes as required.
• Maintain a positive attitude and exercise self-control.
• Understand the Department Operations Manual and policies.

Occasional Duties

• Assist with inventory of maintenance and water testing supplies and equipment.
• Perform other duties as assigned.

Qualifications

• At least 2 years of engineering maintenance experience in a water park, preferably in the GCC.
• Proven knowledge of mechanical, electrical, filtration, and pump systems.
• Experience leading technical teams and managing maintenance projects.
• Strong proficiency in English (reading, writing, speaking).
• Proficiency in Microsoft Word, PowerPoint, and Excel, including data analysis, financial modeling, and reporting.