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Trading Support Specialist - VIP & Institutional (EU/MENA)

Binance

United Arab Emirates

On-site

USD 60,000 - 90,000

Full time

10 days ago

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Job summary

Join a leading cryptocurrency exchange as a Trading Support Specialist for VIP & Institutional clients. You'll provide top-tier support, assist with trading inquiries, and work closely with cross-department teams to enhance client experiences. This role offers competitive salary, global exposure, and opportunities for career growth in a fast-paced environment.

Benefits

Competitive salary

Global exposure

Flexible remote arrangements

Career growth opportunities

Performance-driven culture

Qualifications

Minimum 3 years’ experience in a client-facing or trading desk support role.
Solid understanding of trading systems and API integrations.
Fluency in English; knowledge of additional EU or MENA languages is a plus.

Responsibilities

Act as primary support contact for top-tier institutional and VIP customers.
Provide real-time support for trading and account-related inquiries.
Assist clients with API setup and troubleshooting.

Skills

Problem Solving

Communication

Trading Systems Understanding

API Integration

Trading Support Specialist - VIP & Institutional (EU/MENA)

Crypto Jobs

Job Description

Position: Trading Support Specialist – VIP & Institutional (EU/MENA)

Contract Type: 12-Month Contract
Company: Binance
Job Type: Full-Time

About Binance

Binance is the world’s largest cryptocurrency exchange by trading volume and registered users, trusted by over 250 million people globally. Known for high-speed trading, unmatched liquidity, robust security, and a comprehensive portfolio of digital asset services, Binance is committed to building a financially inclusive ecosystem and advancing the freedom of money.

About the VIP & Institutional Team

Binance VIP & Institutional serves high-value clients and institutions, including:

HFT and proprietary trading firms
Hedge funds, asset managers, and family offices
Market makers, brokers, investment banks
Fintech firms and corporations

The team offers premium digital asset solutions, hands-on support, and advanced system integrations for the crypto industry’s most sophisticated participants.

Key Responsibilities

Act as the primary support contact for Binance’s top-tier institutional and VIP customers.
Provide real-time, multi-channel support for trading, technical, and account-related inquiries.
Assist clients with API setup, usage, and troubleshooting.
Address account or platform issues as first-line support, escalating as necessary.
Represent client concerns to internal departments (accounting, product, finance, risk).
Gather client feedback and drive product or service enhancements accordingly.
Keep clients informed of key product updates, system changes, and feature rollouts.

Requirements

Minimum 3 years’ experience in a client-facing or trading desk support role within financial services.
Solid understanding of trading systems, order types, and platform mechanics.
Familiarity with API integrations for trading platforms.
Strong problem-solving skills, especially under pressure.
Excellent written and verbal communication skills for cross-department coordination.
Willingness to be part of an on-call support rotation.
Fluency in English required; knowledge of additional EU or MENA languages is a strong advantage.
Hands-on experience with API trading, crypto trading, or derivatives (futures, etc.) is a significant plus.
Understanding of blockchain and cryptocurrency fundamentals is highly desirable.

Why Join Binance?