Waiter/Waitress

Minor International; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic team at an established luxury hotel where you will play a crucial role in delivering exceptional guest experiences. As part of a collaborative environment, you will ensure that every guest interaction is friendly and professional, contributing to a welcoming atmosphere in the restaurant. Your passion for service and teamwork will be key as you assist in maintaining high standards and guest satisfaction. This is an exciting opportunity to grow in the hospitality industry and be part of a forward-thinking organization that values excellence and teamwork.

Qualifications

• At least 1 year of luxury hotel experience in Food & Beverage.
• Passion for delivering excellent service.

Responsibilities

• Ensure timely service and smooth operations.
• Greet and seat guests warmly, maintaining a welcoming atmosphere.
• Assist in maintaining a motivated and well-trained staff.

Skills

Customer Service

Teamwork

Communication Skills

Multilingual

Education

High School Diploma

Job description

• To work as a team with colleagues to ensure timely service and a smoothrunning operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service how to run the operation and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservations policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises.
• Work with the Cashier and relieve Cashiers on break.

Qualifications :

• High School diploma
• Previous experience in Food & Beverage/Restaurant operations for at least 1 year luxury hotel experience is a must.
• Passion for excellent service
• Excellent team player and great communication skills
• Multilanguage is an advantage

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

Remote Work :

No

Employment Type :

Fulltime