Service Desk Support ( L1)

TapTalent.ai; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a motivated Service Desk Support professional to join their team in Dubai. The ideal candidate will have a strong technical background and excellent customer service skills to provide first-level support for IT-related queries. This role involves troubleshooting issues, logging incidents, and collaborating with senior staff on complex problems. If you're ready to make an impact and grow your career in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Minimum 3 years of experience in service desk support.
• Strong knowledge of Windows OS and common applications.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Troubleshoot hardware, software, and connectivity issues.

Skills

Technical Support

Customer Service

Troubleshooting

Windows Operating Systems

Ticketing Systems

Job description

We're Hiring: Service Desk Support (L1)!

We are seeking a motivated and skilled Service Desk Support professional to join our client company in Dubai. The ideal candidate will possess strong technical skills and a customer-oriented mindset to provide effective support for our clients' IT needs.

Role:

Service Desk Support (L1)

What You'll Do

1. Serve as the first point of contact for IT-related queries
2. Troubleshoot basic hardware, software, and connectivity issues
3. Escalate incidents as needed to L2/L3 support
4. Log and track incidents through to resolution
5. Communicate effectively with end-users in English
6. Provide first-level technical support via phone, email, and chat
7. Maintain accurate records of support requests and resolutions
8. Collaborate with senior support staff on complex issues

What We're Looking For

• Minimum 3 years of experience in service desk
• Strong knowledge of Windows operating systems and common applications
• Excellent communication skills with a focus on customer service
• Ability to work effectively in a fast-paced environment
• Familiarity with ticketing systems is a plus

Ready to make an impact? Apply now and let's grow together!