Shop Manager

Alyasra Fashion; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading luxury fashion retailer in Dubai is seeking a Shop Manager to oversee store operations and deliver exceptional customer experiences. The ideal candidate will have a strong background in premium retail, fluent in Russian and English, and possess excellent leadership skills. Responsibilities include managing staff, driving sales performance, and ensuring compliance with brand standards. Opportunities for career advancement and ongoing training are offered.

Benefits

Competitive salary + sales-based incentives

Opportunities for career advancement

Ongoing training and development

Staff discount and exclusive brand perks

Qualifications

• 3–5 years of experience in premium or luxury fashion retail.
• Fluent in Russian and English.

Responsibilities

• Lead daily store operations and maintain brand standards.
• Drive store performance through team leadership and coaching.
• Deliver exceptional customer journey, especially for Russian-speaking clientele.

Skills

Leadership

Communication

Organizational Skills

Emotional Intelligence

Job description

Role Summary:

We are seeking an experienced and customer-focused Shop Manager with a background in premium or luxury fashion retail, and fluency in Russian and English. The ideal candidate will be a confident leader with a passion for fashion, capable of delivering an exceptional in-store experience while achieving commercial excellence. This role requires a strategic thinker with a hands-on approach to team development, store operations, and premium client service.

Key Responsibilities:

• Lead daily store operations while maintaining brand standards, premium service levels, and operational excellence.
• Drive store performance through team leadership, coaching, and individual development plans.
• Deliver an exceptional customer journey, with personalized styling and consultative selling—especially to Russian-speaking clientele.
• Monitor KPIs, analyze sales data, and implement strategies to meet and exceed targets.
• Manage staff scheduling, training, and performance in alignment with business goals.
• Oversee visual merchandising and ensure compliance with seasonal guidelines and brand identity.
• Manage inventory, stock levels, and product flow to optimize availability and minimize shrinkage.
• Handle VIP client relationships and ensure high standards of service, communication, and follow-up.
• Act as a brand ambassador both in-store and within the wider community.
• Ensure full compliance with company policies, health & safety procedures, and retail operational standards.

Requirements:

• 3–5 years of experience in a managerial role within premium or luxury fashion retail.
• Fluent in Russian and English (spoken and written).
• Deep knowledge of fashion trends, premium styling, and clienteling best practices.
• Proven ability to lead and inspire a team toward sales and service excellence.
• Strong understanding of retail KPIs, reporting tools, and operational workflows.
• Excellent communication, organizational, and leadership skills.
• High level of personal presentation, professionalism, and emotional intelligence.
• Flexible availability including weekends and peak trading periods.

What We Offer:

• Competitive salary + sales-based incentives
• Opportunities for career advancement in a luxury retail environment
• Ongoing training and development in leadership, product knowledge, and service excellence
• Staff discount and exclusive brand perks