Delivery Station Customer Service Associate, Customer Service

Q-Express Documents Transport - G25; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Join a leading company as a Delivery Station Customer Service Associate, where you'll enhance customer experiences by providing hands-on support at a last-mile delivery warehouse. This role involves direct communication with customers, resolving issues, and ensuring timely deliveries. You'll work in a dynamic environment, developing logistical and customer service expertise while contributing to a mission of customer happiness.

Qualifications

• Previous customer service experience required.
• Ability to prioritize work efficiently.

Responsibilities

• Communicating directly with customers via phone and email.
• Resolving issues and setting appropriate expectations with customers.
• Making quick and effective decisions on behalf of the customer.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Bachelor's degree or equivalent work experience

Tools

Windows OS

Microsoft Outlook

Job description

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

The role also involves connecting customers with experts who can provide the most accurate and up-to-date information about their packages. This work goes beyond fulfilling and delivering orders; it’s about making sure we put smiles on our customers’ faces.

Key job responsibilities

• Communicating directly with customers in person, as well as via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Understanding and responding appropriately to customer concerns
• Consistently composing grammatically correct, concise, and accurate responses
• Approaching problems logically with good judgment to ensure positive outcomes
• Making quick and effective decisions on behalf of the customer
• Working a flexible full-time schedule (40+ hours per week)

Additional tasks

• Performing tasks with or without reasonable accommodation
• Working in environments with varying noise levels (hearing protection provided)
• Working in environments where temperatures may vary due to outside weather conditions

A day in the life

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s logistics system operates. You’ll be in contact with warehouse teams, delivery partners, and customers to provide guidance, reschedule deliveries, and resolve delivery issues promptly, ensuring a great customer experience every time. This role helps you develop logistical and customer service expertise, connecting you daily with our supply chain and local delivery networks.

About the team

Our mission is to be Earth’s most customer-centric company. Our Customer Service team has a direct impact on this mission. We are an inclusive team that empowers and cares for our people, helping them focus on customer happiness. Our goal is to reduce customer effort and help them achieve quick, efficient results.

Basic qualifications

• High school diploma or equivalent
• Previous customer service experience
• Ability to prioritize work efficiently
• Experience with Windows OS and Microsoft Outlook

Preferred qualifications

• English/Arabic bilingual skills
• Bachelor's degree or equivalent work experience
• Strong verbal and written communication skills
• Experience understanding and developing performance metrics
• Experience working with a recognized consumer brand as part of a merchandising or brand ambassador team