KYC Remediation Coordinator -BB KYC Outbound Team

Mashreq; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their KYC remediation team. In this role, you will provide critical analytical support, manage various MIS processes, and ensure compliance with internal policies. You will develop dashboards to track performance and collaborate with stakeholders to enhance service quality. If you are passionate about data analysis and improving customer experiences, this is an exciting opportunity to contribute to a forward-thinking organization.

Qualifications

• Minimum 2 years of relevant experience in KYC remediation.
• Proficiency in Excel and Power BI for data analysis.
• Strong communication and interpersonal skills required.

Responsibilities

• Generate and publish daily, weekly, and yearly reports for KYC.
• Collaborate with Service Managers for service improvement.
• Ensure compliance with policies and SOPs to safeguard the bank.

Skills

Excel

Power BI

Communication Skills

Interpersonal Skills

Analytical Skills

Tools

MicroStrategy

BPM Tools

Job description

Job Description

Responsible for providing MIS and analytical support to the KYC remediation team.

Maintain, analyze, and publish various detailed MIS related to KYC remediation at portfolio level, using MicroStrategy, Power BI, BPM tools, and other software applications for data extraction.

Provide key analytics and prepare business packs for KYC and service trends and meetings.

Work on automation of various MIS processes.

Manage KYC requests received/pending in various queues (e.g., BAW) ensuring TAT is calculated and shared with relevant stakeholders.

Maintain an accurate database of KYC expiry dates.

Prepare and maintain all internal reports/MIS as per management requirements (Daily/Weekly/Monthly).

Fulfill all administrative requirements for your respective unit.

Identify and recommend process improvement initiatives to enhance customer experience.

Assist the team with handling special assignments.

Follow up timely with customers and stakeholders for queries and service requests.

Ensure 100% adherence to audit recommendations with zero repeats.

Reconcile documents in safe custody with the Chubb register maintained.

Check daily disbursal of applications and send originals, maintaining a transmittal record, with zero escalation at levels 1 & 2.

Update the key register accurately with every movement.

Ensure 100% compliance with MER reporting.

Respond to all email queries/requests within 24 hours.

Work towards achieving organizational objectives, sustaining service levels, and planning to enhance service standards for Business Banking to improve customer experience.

Responsibilities

Generate, manage, and publish daily, weekly, and yearly reports and MIS for the BB service team.

Develop dashboards and track the performance of the KYC remediation team to monitor service request and KYC completion.

Collaborate with Service Managers to identify areas for service improvement.

Publish MI with relevant stakeholders at pre-agreed intervals.

Innovate and suggest new avenues for service improvement, automation, and online platform enhancement.

Implement data quality improvement and maintenance initiatives across customer, product, and channels.

Recommend processes to ensure data quality and consistency.

Back up Service Managers during their absence.

Ensure compliance with policies and SOPs to safeguard the bank from potential loss, AML fraud, and promote ethical behavior.

Stay informed about service channels, SOPs, KYC, and request handling, and adapt to changes/developments.

Handle all functions with strict process adherence and be flexible to operate from different locations if needed.

Coordinate and follow up promptly with team and stakeholders for seamless KYC remediation processing.

Deal with service inquiries, customer requests, data extraction, analysis, and publishing, managing activities until final resolution. Be empowered to recommend process changes to reduce cycle time, costs, and improve customer satisfaction.

Qualifications

• Minimum 2 years of relevant experience.
• Proficiency in Excel and Power BI activities.
• Good communication and interpersonal skills.
• Thorough knowledge of Business Banking operational systems, procedures, and policies.
• Positive attitude, strong work ethics, and a good team player.