Waiter / Waitress

Rotana Hotels & Resorts; Abu Dhabi; On-site; AED 20,000 - 40,000; Full time

Job summary

An established industry player is seeking dynamic Food & Beverage professionals to join their team as Waiters/Waitresses. In this exciting role, you will provide exceptional service to guests, ensuring their dining experiences are memorable. You will be responsible for serving food and beverages, maintaining high hygiene standards, and utilizing upselling techniques to enhance guest satisfaction. If you thrive in a fast-paced environment and possess a passion for service, this opportunity is perfect for you to advance your career in hospitality.

Qualifications

• Experience as a Waiter/Waitress in high-volume restaurants.
• Good command of English and guest service skills.

Responsibilities

• Serve food and beverages according to hotel standards.
• Greet and seat customers, ensuring a memorable experience.
• Monitor quality of food and beverages served.

Skills

Customer Service

Interpersonal Skills

Upselling Techniques

Education

Diploma in Hospitality

Vocational Training in Food & Beverage

Job description

Job Description

We are currently looking for dynamic, self-motivated Food & Beverage professionals who want to advance their careers.

As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your key responsibilities include:

1. Performing all necessary tasks to serve food and beverages according to the hotel’s performance standards.
2. Greeting and seating customers, and serving them in a professional, discreet, and personalized manner.
3. Acquiring in-depth knowledge of the food and beverage menu of the assigned outlet to assist and advise guests effectively.
4. Consistently monitoring the quality of food and beverages being served.
5. Practicing good customer relations and satisfactorily attending to customer complaints and queries.
6. Maintaining hygiene and cleanliness standards in the outlet and ensuring the upkeep of all service equipment.
7. Preparing for service before, during, and after, including mis-en-place and mis-en-scène.
8. Ensuring minimal wastage, breakage, and spoilage.
9. Actively using upselling techniques to exceed guest expectations and increase revenue.

Skills, Education, Qualifications & Experiences

Ideally, you should hold a diploma/degree in hospitality or vocational training in food & beverage, with previous experience as a Waiter / Waitress in a high-volume restaurant. A good command of English and additional skills such as guest service and interpersonal abilities are essential.

Knowledge & Competencies

The ideal candidate will be hands-on, passionate about people and service, with a positive and pleasant attitude. You should thrive in a busy environment, stay calm under pressure, pay attention to details, and possess the following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job