CCaaS Implementation Specialist

TeKnowledge; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading technology company in the UAE is seeking a skilled CCaaS Implementation Specialist to lead the deployment and configuration of cloud communication solutions. The role involves collaborating with clients, providing technical expertise, and ensuring successful implementation. Join a diverse team where your contributions will drive real change and innovation in AI and customer experience.

Qualifications

• 5+ years of experience implementing cloud communication solutions.
• Strong knowledge of contact center technologies like IVR and call routing.

Responsibilities

• Lead end-to-end implementation of CCaaS solutions.
• Collaborate with clients to gather requirements and assess business needs.
• Document implementation processes and best practices.

Skills

Problem-Solving

Communication

Client Management

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Genesys

Microsoft

API Integrations

Job description

Overview

We're seeking a highly skilled and experienced CCaaS (Contact Center as a Service) Implementation Specialist to lead the deployment and configuration of CCaaS solutions for our clients.

This role demands strong technical knowledge of cloud communication platforms and contact center technologies. As a key player, you will collaborate with cross-functional teams to ensure successful implementation, seamless integration, and exceptional client experiences.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress in a place where people lead and tech empowers. You will be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development to ensure you stay ahead in an ever-evolving world.

Why You’ll Enjoy It Here:

1. Be Part of Something Big: A growing company where your contributions matter.
2. Make an Immediate Impact: Support groundbreaking technologies with real-world results.
3. Work on Cutting-Edge Tech: AI, cybersecurity, and next-gen digital solutions.
4. Thrive in an Inclusive Team: A culture built on trust, collaboration, and respect.
5. We Care: Integrity, empathy, and purpose guide every decision.

We are looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We are TeKnowledge, where people lead and tech empowers.

Responsibilities

1. Lead end-to-end implementation of CCaaS solutions, including design, configuration, testing, and deployment.
2. Collaborate with clients to gather requirements, assess business needs, and translate them into technical solutions.
3. Provide technical expertise and consultation on CCaaS platforms and related technologies.
4. Customize and integrate CCaaS solutions with third-party applications, CRM systems, and other enterprise platforms.
5. Conduct training sessions and knowledge transfer to client teams to ensure successful adoption.
6. Troubleshoot technical issues and provide post-implementation support.
7. Document implementation processes, configurations, and best practices.
8. Ensure projects are delivered on time, within scope, and aligned with client expectations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience implementing cloud communication solutions, preferably in a CCaaS or UCaaS environment.
• Strong knowledge of contact center technologies such as IVR, call routing, workforce management, and reporting tools.
• In-depth knowledge of CX platforms such as Genesys and Microsoft, including CCaaS and CPaaS solutions.
• Experience with API integrations and scripting.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and client management abilities.
• Ability to work collaboratively with cross-functional teams and clients.

Preferred Qualifications

• Experience in the telecommunications or contact center industry.
• Knowledge of AI-powered customer service technologies.
• Experience with Genesys AI-driven CX and contact center solutions including Genesys Cloud CX, Genesys Cloud EX, and App Foundry Marketplace.
• Familiarity with ITIL practices and service management frameworks.
• Experience working in a consulting or professional services environment.
• Relevant certifications in CCaaS platforms.

Company Industry

• IT - Software Services

Department / Functional Area

• IT Software

Keywords

• CCaaS Implementation Specialist

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