Front Office Receptionist (German Speaker)

Accor; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein aufregendes Unternehmen sucht einen Front Office Receptionist für das Rixos The Palm Team. In dieser Rolle bieten Sie außergewöhnlichen Service und sorgen für die Effizienz der Standards. Sie werden Gäste bei der Ankunft registrieren, Check-outs professionell abwickeln und Beschwerden umgehend lösen. Mit einem Fokus auf herzliche Gastfreundschaft und einem dynamischen Arbeitsumfeld bietet diese Position die Möglichkeit, in einem renommierten 5-Sterne-Hotel zu arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, Gästen ein unvergessliches Erlebnis zu bieten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung als Empfangsmitarbeiter in 5-Sterne-Hotels.
• Kundenservice- und Datenverarbeitungserfahrung.

Responsibilities

• Registrierung und Bearbeitung des Check-ins für alle Ankünfte.
• Effiziente und professionelle Bearbeitung von Gästeauscheckungen.

Skills

Kundenservice

Datenverarbeitung

Multitasking

Zeitmanagement

Microsoft Office Suite

Deutschkenntnisse

Job description

Company Description

Front Office Receptionist

An exciting opportunity has arisen for a Front Office Receptionist to join our Rixos The Palm team. The role involves providing exceptional service to guests and maintaining the overall efficiency of the set standards.

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Join us to write your story and help imagine tomorrow's hospitality. Discover the life that awaits at Accor by visiting https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What’s in it for you:

1. Register and process check-in for all arrivals.
2. Handle guest checkouts efficiently and professionally.
3. Update guest information into the computer after check-in.
4. Accountable for cashiering duties, foreign exchange transactions, night audits, and settlement upon guests’ departure.
5. Handle walk-in reservations and process call-in reservations when the reservation section is closed.
6. Provide friendly and courteous service to guests and respond promptly to requests and inquiries.
7. Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
8. Handle issuance of guest room key cards and ensure security measures are followed.
9. Check and convey messages, mail, and packages to guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
11. Have knowledge of hotel rate codes, packages, segmentation, discounts, and handling procedures.
12. Handle safe deposit boxes according to policies and procedures.

Qualifications

Your experience and skills include:

1. Experience as a Receptionist in 5-star hotels.
2. Customer service and data entry experience.
3. Multi-tasking and time management skills, with the ability to prioritize tasks.
4. Proficiency in Microsoft Office Suite.
5. Ability to work flexible hours.
6. Highly responsible, reliable, and professional appearance.
7. Proficiency in German is advantageous.

Additional Information

Your team and working environment:

Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination located on the iconic Palm Jumeirah Dubai.

At Accor, we are Heartists!

Are you ready to put your heart at the center of everything you do? Join our team of Heartists at Rixos The Palm. Every day, we seek opportunities to engage meaningfully with our guests and colleagues. We deliver heartfelt hospitality in an engaging, enthusiastic, and professionally rewarding environment!