Account Manager

Christie Lites; United Arab Emirates; On-site; USD 50,000 - 90,000; Full time

Job summary

Join an innovative firm that specializes in stage lighting rental, where you will forge strategic relationships with clients and ensure high-quality service delivery. As a Rental Rep, you will leverage your competitive spirit and industry knowledge to enhance client connections and drive portfolio growth. This role demands a proactive approach, with opportunities for travel and direct client engagement, ensuring that your efforts contribute to long-term partnerships built on trust and mutual benefit. If you are a self-starter with a passion for the entertainment industry, this position offers the perfect platform for your career advancement.

Qualifications

• Proven track record in client relationship management and sales.
• Strong administration and organizational skills are essential.

Responsibilities

• Engages in client relationship building and influences product specifications.
• Sets goals and manages a portfolio while monitoring performance.
• Interfaces with Project Management to ensure high-quality job execution.

Skills

Client Relationship Building

Negotiation Skills

Strategic Business Sense

Problem Solving

Communication Skills

Education

Bachelor's Degree in Business or Related Field

Job description

Christie Lites operates one of the largest stage lighting rental companies in North America, with offices in multiple cities across the United States, Canada, the United Kingdom, and Germany. The company has been in operation for over 35 years and boasts a client base of some of the most respected names in many wide-ranging industries. Christie Lites serves various market sectors including Trade Shows; Corporate & Special Events; Film & Television; Concert & Theatrical Touring; Education and the Arts.

Christie Lites employs a universal team of Rental Reps serving clients on an exclusive interpersonal basis. Rental opportunities and client assignments are not done on a regional or market sector basis but are based solely on individual relationships. This allows CL Reps virtually unlimited opportunity for portfolio advancement and career growth.

CL Rental Reps are independent and experienced industry professionals with multiple years working in stage lighting or other production areas. A successful Rental Rep combines a passion for the entertainment lighting industry with a competitive and creative business sense. A focus on quality execution of rental opportunities is necessary and the ability to work with an extended international team of support staff is required. Self-direction and long hours are the keys to growth within this environment.

Above all, CL Rental Reps place their clients at the very highest point of importance and focus on long-term relationships with a maximum of mutual benefit and trust. There must be a willingness to travel and to work regularly with clients in their own environment.

Job Purpose

To forge solid, strategic relationships with our clients and create a customer connection that can withstand the inevitable pressures, mishaps, and confusion that can be a part of day-to-day business. Rental Reps develop an intellectual and emotional bond to support partnership, trust, and confidence for our clients.

Responsibilities

1. Engages in client relationship building.
2. Influences product specification.
3. Set goals and manage a portfolio.
4. Monitors portfolio performance.
5. Interfaces with Project Management to ensure high-quality job execution.
6. Supports and promotes CL policies, procedures, and business models.
7. Works independently with regular interaction and support from VP Rentals.

1. Engages in client relationship building by:

• Being proactive with arranging in-person appointments with clients.
• Traveling to meet clients whenever necessary.
• Being present on job sites as needed.
• Ensuring regular communication with clients through scheduled check-ins.

2. Influences product specification by:

• Developing a strong technical understanding of Christie Lites products.
• Working with Lighting Designers and specifiers such that Christie Lites products are requested at the time of the bid.
• Managing effective substitutions with Christie Lites products when competing products are first requested.

3. Sets goals and manages portfolio by:

• Setting annual client relationship development targets in conjunction with VP Rentals.
• Setting annual financial targets in conjunction with VP Rentals.
• Developing and actively pursuing an industry network to support portfolio growth.
• Identifying existing & and future client opportunities to be proactively pursued.
• Reviewing existing portfolios and culling or reassigning clients for best long-term results.

4. Monitors portfolio performance by:

• Reviewing quarterly commission reports in conjunction with management.
• Identifying issues that are hindering higher performance (profitability).
• Seeking out revenue growth opportunities that address benchmark target performance.
• Reviewing formal and informal show reports to ensure consistent and increasing quality of show delivery and execution in all areas including equipment, labor, etc.
• Taking steps to resolve problems using individual business tools and/or working with other CL team members and departments to find creative business solutions.

5. Interfaces with Project Management to ensure high-quality job execution by:

• Delivering timely data to Project Managers for all rental quotes, reservations, and orders.
• Following up to ensure appropriate details are communicated for each rental order before, during, and after each job.
• Supporting the Accounting department in the timely invoicing and collection of accounts.

6. Supports and promotes CL policies, procedures, and business model by:

• Promoting the Official Rental Product Line (ORPL) at all opportunities.
• Managing strict adherence to One Contact One Rep (OCOR) client management policy.
• Following strict observance of accounting and administrative deadlines and protocols.

7. Works independently with regular interaction and support from VP Rentals by:

• Remaining independently focused on established goals.
• Engaging in consistent proactive daily business practices.
• Delegating non-Account Rep work (such as data entry) to the appropriate department.
• Communicating questions, issues, and strategies with the National Rentals Manager and proactively seeking support whenever needed.
• Calling upon other management departments for further support as needed.

Personal Attributes for success in this role:

• Relationship oriented.
• Decisive.
• Results and success-driven.
• Hungry and competitive.
• Self-starter.
• Comfortable with travel.
• Are closers.
• Pay close attention to details, especially financial ones.
• Seek high levels of compensation.

Professional Attributes for success in this role:

• Strong administration and organizational skills.
• Proven track record of success.
• A proven negotiator with a strategic business sense and an ability to close deals.
• Problem solver, attentive to client needs, and builds relationships.