Guest Relations Supervisor (Russian-speaker)

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

1. Live and project the goal, philosophy, vision, mission and core values of the company.
2. Conduct house tours/site inspections and special room drops for VIPs.
3. Escort all arriving guests to their respective rooms and suites.
4. Escort external guests to their destination.
5. Check all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
6. Promote Inter-Hotel sales and in-house facilities.
7. Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow-up and recording are done.
8. Ensure Loyal Guests consistently receive all benefits; repeat guests and other VIPs receive special recognition and service.

Qualifications
Work Environment:

1. High visibility and engagement in guest-facing areas.
2. Flexibility to work evenings, weekends, and holidays as required by the operation.

Skills And Attributes

1. Exceptional interpersonal and communication skills.
2. Proactive and resourceful, with a strong ability to resolve challenges effectively.
3. Detail-oriented with a passion for delivering unique guest experiences.
4. Strong leadership capabilities, with the ability to inspire and motivate a team.
5. Flexible and adaptable, with a forward-thinking and innovative mindset.
6. Strong written and verbal communications in English; additional languages are a plus.

Education And Experience

1. Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
2. Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.
3. Familiarity with multicultural environments and experience serving high-profile clients.