Senior Supervisor Retail

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the UAE is seeking a Senior Supervisor – Retail to manage daily operations and team performance across retail outlets. The ideal candidate will have a strong background in retail management, with a focus on achieving sales targets and ensuring customer service excellence. This full-time role offers competitive benefits including health insurance and paid leaves.

Benefits

Health Insurance

Visa

Paid Annual Leaves

Maternity and Paternity Leaves

Qualifications

• 4–6 years of retail experience, with at least 2 years in a supervisory role.
• Proven track record in achieving sales targets.
• Fluent in English; Arabic or other languages is an advantage.

Responsibilities

• Supervise and lead a team of retail staff.
• Drive sales performance through motivation and coaching.
• Ensure excellent customer service and resolve escalated concerns.

Skills

Leadership

Communication

Customer Service

Education

Bachelor’s degree in Business or Retail Management

Tools

POS systems

Inventory software

MS Office

Job description

Job Description

We are seeking a driven and experienced Senior Supervisor – Retail to oversee day-to-day operations, team performance, and customer service excellence across retail outlets in the UAE. This role ensures the achievement of sales targets while maintaining brand standards and operational efficiency.

Key Responsibilities

• Supervise and lead a team of retail staff to ensure smooth store operations
• Drive sales performance through motivation, coaching, and daily performance tracking
• Ensure excellent customer service and resolve escalated customer concerns
• Maintain visual merchandising standards in line with brand guidelines
• Monitor inventory levels, stock replenishment, and loss prevention procedures
• Support store managers in scheduling, training, and performance management
• Analyze sales reports to identify opportunities and improve KPIs
• Ensure compliance with company policies, health & safety, and hygiene standards
• Coordinate with marketing and promotions teams for in-store campaigns
• Prepare and submit daily/weekly operational and sales reports to senior management
  
  

Requirements

• Bachelor’s degree in Business, Retail Management, or related field preferred
• 4–6 years of retail experience, with at least 2 years in a supervisory role
• Proven track record in achieving sales targets and managing high-performing teams
• Strong leadership, communication, and customer service skills
• Knowledge of POS systems, inventory software, and MS Office tools
• Fluent in English; Arabic or other languages is an advantage
• Ability to work flexible hours, including weekends and holidays
• Previous experience in UAE retail operations is highly preferred
  
  

Job Details

Role Function: N/A Job Category: Sales & Business Development Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Ras Al Khaimah Company Website: https://www.talentmate.com/

What We Offer

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

About The Company

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