Front Office Receptionist

RIXOS; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading hotel in Dubai is seeking a skilled Receptionist to manage check-ins and checkouts, handle guest inquiries, and provide exceptional customer service. The ideal candidate will have experience in 5-star hotels and strong multi-tasking abilities. Proficiency in German is a plus.

Qualifications

• Experience as a Receptionist in 5-star hotels.
• Ability to work flexible hours.

Responsibilities

• Register and process check-ins for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Resolve guest complaints/requests.

Skills

Customer service

Data entry

Multi-tasking

Time-management

Professional presentation

Reliability

Proficiency in German

Education

Bachelor of Hotel Management

Tools

Microsoft Office Suite

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Responsibilities:

• Register and process check-ins for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after check-in.
• Manage cashiering duties, foreign exchange transactions, night audits, and settlement upon guest departure.
• Handle walk-in reservations and process call-in reservations when the reservation section is closed.
• Provide friendly and courteous service to guests and respond promptly to requests and inquiries.
• Resolve guest complaints/requests and liaise with relevant departments for follow-up.
• Issue guest room key cards and ensure guest security controls.
• Check and convey messages, mail, and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
• Understand hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Handle safe deposit boxes following policies and procedures.

Qualifications

Skills and Experience:

• Experience as a Receptionist in 5-star hotels.
• Customer service and data entry experience.
• Strong multi-tasking and time-management skills.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours.
• Professional presentation, responsible, and reliable.
• Proficiency in German is advantageous.

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