Retail Store Manager

Elite HR Consultancy; Ajman Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consultancy is seeking a dynamic Retail Store Manager for a pre-owned footwear store in Ajman. The ideal candidate will manage operations, lead a team, and drive sales strategies while ensuring excellent customer service. This role offers the opportunity to shape the retail experience in a growing business.

Qualifications

• Proven experience managing a retail store, specifically in pre-owned or stocklot footwear.
• Fluent in Arabic and English (spoken and written).
• Strong problem-solving and customer service skills.

Responsibilities

• Oversee daily showroom operations to deliver excellent customer service.
• Lead, mentor, and supervise showroom staff to maintain high performance.
• Develop and implement strategies to meet or exceed sales and profit targets.

Skills

Leadership

Customer Service

Problem Solving

Sales Analysis

Job description

Job Title: Retail Store Manager / Supervisor

Location: Ajman, UAE

Employment Type: Full-Time

Salary: AED 6,000 – AED 8,000 (Immediate Requirement)

About the Role:

We are seeking a dynamic and experienced Retail Store Manager with a strong background in Pre-Owned and Stocklot Footwear. The ideal candidate will be instrumental in establishing and managing store operations, ensuring a seamless customer experience, and supporting our expansion into new markets. This role combines leadership, operational excellence, and hands-on involvement in day-to-day retail activities.

Key Responsibilities:

Store Management & Operations:

• Oversee daily showroom operations to deliver excellent customer service.
• Ensure the showroom layout is well-organized, attractive, and in line with visual merchandising standards.
• Handle customer feedback, complaints, and returns professionally and promptly.
• Maintain compliance with international standards and local regulations.

Team Leadership:

• Lead, mentor, and supervise showroom staff to maintain high performance and motivation.
• Provide direction and support to individual store managers in multi-location operations.
• Conduct regular performance evaluations and training sessions for team development.

Sales & Strategy:

• Develop and implement strategies to meet or exceed sales and profit targets.
• Analyze sales data and market trends to identify growth opportunities.
• Collaborate with the Marketing team to plan and execute in-store promotions and events.
• Manage showroom P&L and maintain retail accounting records.

Expansion Support:

• Assist in store set-up and operational planning for new retail locations.
• Coordinate with internal teams and stakeholders during expansion phases.

Requirements:

• Proven experience managing a retail store, specifically in pre-owned or stocklot footwear.
• Strong leadership and interpersonal skills with the ability to manage multiple teams.
• In-depth knowledge of retail operations and visual merchandising.
• Proficient in analyzing sales metrics and making data-driven decisions.
• Fluent in Arabic and English (spoken and written).
• Strong problem-solving and customer service skills.
• Ability to work in a fast-paced, hands-on retail environment.

Apply now to join a growing team and play a vital role in shaping the retail footprint of a unique and expanding business.