Junior Technical Support Specialist

Client of Talentmate; Sharjah; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Junior Technical Support Specialist to provide first-line support to users. This role involves troubleshooting hardware, software, and networking issues while maintaining documentation. The ideal candidate will possess strong communication skills and a basic understanding of IT systems. You will thrive in a fast-paced environment, responding to user queries and assisting with IT equipment setup. If you are passionate about technology and eager to grow within a supportive team, this opportunity is perfect for you.

Qualifications

• Up to 2 years of experience in technical support or helpdesk role.
• Basic knowledge of operating systems and networking concepts.

Responsibilities

• Respond to user queries via phone, email, or ticketing systems.
• Diagnose and troubleshoot basic hardware and software problems.
• Assist with the setup and maintenance of IT equipment.

Skills

Troubleshooting

Communication Skills

Analytical Skills

Basic IT Knowledge

Education

Diploma in Computer Science

Bachelor's degree in IT

Tools

Microsoft Office

Job description

The Junior Technical Support Specialist provides first-line support to users by resolving hardware, software, and networking issues. This role involves troubleshooting technical problems, escalating complex issues when needed, and maintaining documentation. The position operates in a fast-paced environment and requires strong communication skills and a basic understanding of IT systems in line with UAE support standards.

Responsibilities:

1. Respond to user queries via phone, email, or ticketing systems in a timely manner.
2. Diagnose and troubleshoot basic hardware and software problems.
3. Escalate unresolved issues to senior IT staff or relevant departments.
4. Assist with the setup, configuration, and maintenance of IT equipment.
5. Maintain accurate records of issues and solutions in the support system.
6. Provide basic training and support to end-users on IT tools and best practices.
7. Monitor systems and report any recurring issues or potential improvements.

Requirements:

• Diploma or Bachelor's degree in Computer Science, IT, or a related field.
• Up to 2 years of experience in a technical support or helpdesk role.
• Basic knowledge of operating systems, Microsoft Office, and networking concepts.
• Good analytical and troubleshooting skills.
• Strong communication and interpersonal abilities.