Branch Supervisor

PURPOSE OF THE ROLE

To establish a relationship with the clients to high standards of customer service by maintaining the reception area and managing the database effectively.

Experience

Min. 3 years’ experience working as a Front Office Leader in a Salon/ Spa / Retail / Hospitality Industry.

It is not the intent of this job description to cover all aspects of the role but to highlight the most important areas of responsibility. The range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of the organization.

KEY RESPONSIBILITIES

1. Develop and maintain a courteous and professional relationship with clients.
2. Handle customer complaints and ensure response is given within the decided timeframe.
3. Guide technicians to acquire a thorough comprehension of client's needs, mistakes, and misunderstandings to be eliminated.
4. Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch.
5. Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report).
6. Maintain stock level and inventory.
7. Assist in cost control measures.
8. Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed.
9. Ensure uniform code is maintained.
10. Assist in selecting staff for core value staff recognition programs by internal monitoring.
11. Assist in compiling requests for leave from employees.
12. Assist in checking the compliance of requirements from Legal authorities.
13. Assist in the management of schedules of employees in the branch.
14. Assist in assigning duties to technicians.
15. Assist in the closing of the Branch and daily sales cash collection, ensuring they are accurately administered and completed.
16. Assume total responsibility for the smooth running of the Branch.

Skills

1. Passionate about customer service.
2. Able to speak and write English.
3. Good communication and people skills, including good listening skills.
4. Time management skills.
5. Ability to handle pressure and stress.
6. Good work habits and discipline.
7. Attention to detail.
8. Good team player but can work independently.
9. Excellent personal grooming.
10. Computer literate (Word & Excel).
11. Able to operate POS.
12. Multi-tasking.
13. Good phone skills.
14. Customer service knowledge.
15. Solid services & products knowledge.

Salary Range - AED 5,000-7,500