Waiter/Waitress

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a leading global hospitality company as a Bar Waiter/Waitress, where you'll provide exceptional service to guests at the Hilton Garden Inn Ras Al Khaimah. In this vibrant role, you'll manage bar operations, ensuring a welcoming atmosphere while adhering to health and safety standards. Your warm personality and commitment to outstanding customer service will shine as you engage with guests and enhance their experience. This is a fantastic opportunity to grow within a renowned brand known for its dedication to hospitality excellence, where your contributions will be valued and recognized.

Qualifications

• Experience in a supervisory role within the hospitality industry.
• Strong customer service skills and a warm personality.

Responsibilities

• Manage bar operations and ensure compliance with health and safety standards.
• Maximize revenue through upselling and high customer service standards.
• Maintain cleanliness and organization of the bar area.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Ability to Work Under Pressure

Education

High School Diploma

Job description

A Bar Waiter/Waitress is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

What will I be doing?

As a Bar Waiter/Waitress, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
• Use every possible opportunity to gain knowledge in all areas of bar supervision
• Ensure all tables receive their drinks and food as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Meet or exceed the monthly drink profit margin target
  
  
  

What are we looking for?

A Bar Waiter/Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of guest service
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Ras Al Khaimah

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Bars and Restaurants