Field Service Engineer

AMETEK; United Arab Emirates; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to provide exceptional service and support for its innovative Level Measurement Solutions. In this role, you will travel to customer locations, ensuring installations are operational and troubleshooting any issues that arise. Your technical expertise and strong communication skills will be vital as you collaborate with customers and internal teams. This position offers the chance to work with cutting-edge technology in a company committed to creating a safer and more productive world. If you are ready to make a significant impact in the field, this opportunity is for you.

Qualifications

• 1-3 years of experience in electronics or instrumentation.
• Ability to meet physical safety training requirements.

Responsibilities

• Travel to job sites for installation and support.
• Troubleshoot and repair product issues.
• Communicate site visit results to customers.

Skills

Technical Aptitude

Electromechanical Skills

Communication Skills

Education

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Electrical Engineering

Job description

Field Service Engineer

The Field Service Engineer provides service and customer support at customer locations for the full line of AMETEK Level Measurement Solutions (LMS) products. Responsibilities include operational verification, commissioning, startup, configuration, troubleshooting, preventive or corrective repairs, and training on all AMETEK LMS products.

Responsibilities

1. Travel to job sites within the designated home region(s).
2. Provide customers with support at the location of installed products, including commissioning, configuring, and evaluating installations.
3. Troubleshoot product and process-related issues.
4. Perform testing functions.
5. Repair, replace, or initiate RMA processes for defective parts.
6. Prepare and monitor documentation sent to customers.
7. Manage field support cases in the business system related to field service visits.
8. Communicate effectively with customers to convey site visit results.
9. Share product and commercial remarks with the service team to collaborate with sales, product management, engineering, and other support departments to resolve or escalate customer issues.
10. Identify quality issues and escalate to the appropriate departments.
11. Perform other duties as assigned.

Requirements

• Bachelor's Degree in Mechanical or Electrical Engineering or related field.
• 1-3 years of industry-related knowledge and experience, preferably in electronics, electromechanical systems, or instrumentation.
• Basic technical aptitude and electro-mechanical skills.
• Good interpersonal, written, and oral communication skills, with the ability to communicate effectively at all organizational levels, including with outside sales and customers.
• Ability to meet physical requirements of safety training courses, including HUET (helicopter underwater escape).

AMETEK, Inc. is a leading global provider of industrial technology solutions with annual sales over $7.0 billion. We are committed to creating a safer, sustainable, and more productive world using innovative technology solutions. Employing 21,000 colleagues across 35 countries, we are guided by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit www.ametek.com for more information.