Global Process Excellence Head

House of Shipping; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading global freight forwarding company is seeking a Global Process Excellence Lead to enhance operational efficiency and standardize processes. The role involves collaboration with cross-functional teams, change management, and performance monitoring to drive business success. Ideal candidates will have significant experience in logistics and process improvement, along with strong analytical and leadership skills.

Qualifications

• 8–10 years in process improvement within logistics or freight forwarding.
• Experience with BPM tools and process standardization.

Responsibilities

• Lead global standardization and optimization of freight forwarding processes.
• Collaborate with cross-functional teams to document workflows.
• Develop frameworks for real-time KPI tracking.

Skills

Strategic Thinking

Analytical Skills

Change Management

Communication

Collaboration

Education

Bachelor’s degree in Business

Master’s preferred

Tools

BPM tools

CargoWise

Job description

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House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals. .

Currently House of Shipping is recruiting for Global Process Excellence Lead for a Leading global freight forwarding company.

Job Purpose :

Lead the global standardization, optimization, and continuous improvement of freight forwarding processes to enhance operational efficiency, data integration, and business performance. Ensure alignment between business operations, IT systems, and the Global Service Centre, supporting global scalability and competitiveness.

Key Responsibilities

• Conduct end-to-end process discovery, mapping, and simulation using BPM tools.
• Develop and implement global process standards and SOPs across regions.
• Ensure processes are scalable, compliant with regulations, and consistently documented.

2. Collaboration & Stakeholder Engagement

• Collaborate with cross-functional teams to document workflows and design optimized solutions.
• Facilitate workshops and training to drive adoption and continuous improvement.
• Liaise with regional leaders to accommodate local needs within global frameworks.
• Identify areas for improvement using data analytics and performance metrics.
• Design innovative process solutions, including automation and digitization initiatives.
• Lead deployment of Business Excellence self-assessments in line with corporate standards.

4. Change Management & Training

• Partner with teams to manage change and ensure successful implementation of new processes.
• Deliver training and build internal capabilities for process excellence and mapping.
• Lead communication plans for change adoption.

5. Performance Monitoring & Reporting

• Develop frameworks for real-time KPI tracking and process monitoring.
• Ensure data-driven decision-making to improve process quality and efficiency.
• Enhance use of CargoWise for operational visibility and data management.
• Lead a dedicated team, fostering a culture of excellence and continuous improvement.
• Represent process requirements to IT and ensure e2e process alignment.
• Engage with senior management and regularly report on improvement outcomes.

Key Performance Indicators (KPIs)

• Process Efficiency : Reduced cycle times, bottlenecks, and standardized operations.
• Documentation Quality : Timely, accurate SOPs aligned with global standards.
• Compliance : Regional adherence to global SOPs; positive audit results.
• Implementation Success : On-time, in-scope project delivery and adoption.
• Cost & Efficiency Gains : Measurable cost reductions and productivity improvements.
• KPI Reporting : Timely, accurate reporting and analytics-driven insights.

Key Internal & External Interactions

• External : BPM consultants, software vendors, training providers, industry forums.
• Internal : Global leadership, regional heads, IT, HR, Finance, Sales, Global Service Centre, and process governance teams.

Qualifications & Experience

• Bachelor’s degree in Business, SCM, Logistics, or related field (Master’s preferred).
• 8–10 years in process improvement within logistics or freight forwarding.
• Experience with BPM tools, process standardization, and back-office service models.
• Familiarity with CargoWise and analytics / reporting platforms.

Core Competencies

• Strategic Thinking & Leadership : Aligns processes with business strategy and leads teams effectively.
• Analytical & Problem-Solving Skills : Uses data to drive performance improvements.
• Change Management : Ensures smooth rollouts and strong adoption.
• Communication & Collaboration : Engages stakeholders at all levels.
• Training & Development : Builds organizational process capabilities.

Professional Development (Encouraged / Expected)

Certifications in : Lean Six Sigma; Project & Change Management; Data Analytics; BPM

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management, Strategy / Planning, and Quality Assurance

Freight and Package Transportation, Transportation, Logistics, Supply Chain and Storage, and Maritime Transportation

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