UAE Consumer Happiness Officer

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Abu Dhabi is seeking a Consumer Happiness Officer to enhance customer satisfaction. This role involves providing exceptional service at the Customer Happiness Centre, assisting consumers with inquiries, and resolving complaints against licensed financial institutions and insurance companies efficiently.

Qualifications

• 2 - 4 years of customer service experience.
• Working experience in the UAE would be an advantage.

Responsibilities

• Provide best in class customer service.
• Help consumers with inquiries and resolve complaints.

Skills

Customer Service

Arabic

English

Education

High School Degree

Diploma in Banking

Diploma in Marketing

Diploma in Finance

Job description

Position: JPC - 4723 - UAE Consumer Happiness Officer

Location: Abu Dhabi -Government

Job Purpose

the Ombudsman Unit for the UAE, provides a complaint resolution mechanism to the consumers of Licensed Financial Institutions (LFIs) and Insurance Companies. As a Consumer Happiness Officer, you will be on the front line of our Customer Happiness Centre to provide best in class customer service. You will be committed to helping consumers with their inquiries and directing them to the right support to help resolve their complaints against LFIs and/or Insurance Companies in a fair, efficient and timely manner

Qualifications And Experience

Threshold Qualifications

High School Degree or Diploma in Banking/Marketing/Finance or any other related discipline. Proficient in the Arabic language and good command of English.

Years & Nature Of Experience

2 - 4 years of customer service experience.

Working experience in the UAE would be an advantage.