Onboarding Solutions Architect

Optimizely; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading company in Digital Experience Platforms is seeking an Onboarding Solutions Architect to join their Customer Success team in Dubai. This role involves leading technical onboarding, troubleshooting, and promoting product adoption. The ideal candidate will have experience with REST APIs, GraphQL, and front-end libraries, along with strong communication skills. Join a diverse team committed to nurturing talent and delivering exceptional customer experiences.

Qualifications

• 2+ years experience with REST APIs and GraphQL.
• Understanding of front-end libraries like Angular, React, or Vue.

Responsibilities

• Lead technical onboarding and delivery of Optimizely products.
• Conduct discovery sessions and provide technical consultancy.
• Collaborate across teams to enhance customer experience.

Skills

REST APIs

GraphQL

Problem Solving

Communication

Teamwork

Education

Bachelor's degree in computer science

Tools

Github

Job description

Job Description

Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and serve over 9,000 brands, including Visa, Sky, Yamaha, Wall Street Journal, Atlassian, DocuSign, FitBit, and Zillow. Our inclusive and diverse culture spans the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. We emphasize flexibility, trust, teamwork, diversity, and agility. We believe our people make the difference, and we are committed to nurturing talent.

If you're interested in working on next-generation digital technologies in a fast-paced environment with industry leaders, Optimizely is the place for you!

Onboarding Solutions Architects are vital members of the Customer Success organization, responsible for the successful technical deployment of our products.

As part of the Customer Success team, you will ensure smooth implementation, troubleshoot issues, and promote product adoption, focusing on our Optimization suite (Web & Feature Experimentation, Personalization, Analytics, SaaS CMS). Additionally, you may assist our Value & Adoption team with Utilization Maturity Assessments and advisory services.

Job Responsibilities

• Lead technical onboarding and delivery of Optimizely products.
• Conduct discovery sessions, guide implementations, and provide technical consultancy.
• Deliver training and workshops (remote/in-person).
• Collaborate with Engagement Managers, Strategy Consultants, and Product teams.
• Maintain documentation and support high-risk accounts.
• Contribute to customer maturity assessments and advisory initiatives.
• Provide white glove experiences for high-risk accounts to assess usage and pain points.
• Support product adoption and help customers realize full value.
• Collaborate across teams to enhance customer experience and increase renewals.
• Web Experimentation: review tech stack, guide snippet implementation, build experiments, support integrations, promote adoption.
• Feature Experimentation: design applications, review deployment code, build PoCs, support sales and feedback.
• Analytics: assist with onboarding, data modeling, and training.
• SaaS CMS: advise on content management and delivery via GraphQL.

Knowledge and Experience

• 2+ years experience with REST APIs, GraphQL, and authentication mechanisms.
• Understanding of front-end libraries like Angular, React, or Vue.
• Knowledge of web development, information architecture, and related technologies.
• Experience in native mobile app development (Android or iOS) is a plus.
• Experience with languages such as Java, Ruby, Node.js, PHP, C#, React is a plus.
• Experience with CMS platforms (e.g., Contentful, ContentStack, Strapi) is a plus.
• Skills in SQL, ETL, data modeling, and scripting are advantageous.
• Experience with experimentation platforms (e.g., VWO, Adobe Target) is a plus.
• Ability to diagram complex architecture designs.
• Willingness to learn new development, scripting, or querying languages.
• Proficiency with Github and command line tools.
• Strong communication and presentation skills for technical and non-technical audiences.
• Ability to lead meetings and discuss technical requirements.
• Exceptional problem-solving skills and flexibility.
• Energetic, team-oriented, with a strong work ethic and organizational skills.

Education

• Bachelor's degree in computer science or a related field.