AV Technician

21c Museum Hotels; Ras Al Khaimah; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated AV Technician to ensure seamless audio-visual experiences at events. This role involves maintaining and operating AV equipment, collaborating with event coordinators, and providing technical support to enhance guest experiences. If you have a passion for technology and a commitment to excellence in service, this opportunity offers a dynamic work environment where your contributions will be valued. Join a team that thrives on creativity and innovation while delivering exceptional service to guests.

Qualifications

• Minimum 2-3 years in a similar role with AV equipment.
• Good communication skills in English.

Responsibilities

• Install, set up, and configure audio-visual equipment.
• Operate and control AV systems during events.
• Provide technical support to event organizers.

Skills

Teamwork

Communication Skills

Technical Support

AV Equipment Maintenance

Problem Solving

Education

Diploma/Certificate in Electrical or Audio Visual fields

Tools

Audio-Visual Equipment

Projectors

Microphones

Sound Systems

Lighting Systems

Video Conferencing Systems

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Displays good teamwork attitudes while working in a team for maintenance, repairs, setup, or service works, creating an atmosphere of tranquility amongst the team.

ESSENTIAL FUNCTIONS: Under the guidance of AV Supervisor and within the limits of the established Rixos Hotels policies and Operational Standards Manual, responsibilities include providing efficient, personalized, courteous, and punctual service with technical skill. Work collaboratively to ensure all AV equipment is in good working condition.

MANDATORY (ISO IMS) COMPLIANCE: All employees must adhere to the ISO Integrated Management System, including Quality, LQA, Environment, Health, Safety & Risk Management policies, procedures, manuals, SOPs, and other legal requirements. Employees are encouraged to participate in risk management, environmental impact assessments, pollution prevention, energy and water saving initiatives, and quality and guest satisfaction enhancement.

EDUCATION AND EXPERIENCE: Education: Diploma/Certificate in Electrical or Audio Visual fields.
Experience: Minimum 2-3 years in a similar role.
Other: Good communication skills in English.

WHAT WE EXPECT OF YOU

MAIN DUTIES AND RESPONSIBILITIES:

1. Ensure all AV equipment is clean and properly maintained.
2. Install, set up, and configure audio-visual equipment, including projectors, microphones, sound systems, lighting, video monitors, cameras, and video conferencing systems.
3. Ensure all equipment is properly connected and functional before events or presentations.
4. Operate and control AV systems during events, ensuring high-quality sound and visuals.
5. Manage live audio mixing, video switching, and lighting during events.
6. Perform routine maintenance on AV equipment to ensure optimal performance.
7. Diagnose and troubleshoot technical issues with AV systems and equipment.
8. Repair or coordinate repairs for faulty equipment.
9. Provide technical support to event organizers, presenters, and users of AV equipment.
10. Assist with setup and operation during live events to ensure smooth delivery.
11. Collaborate with event coordinators, IT teams, and other stakeholders to meet event needs.
12. Manage AV equipment inventory and maintain accurate records of repairs and maintenance.
13. Document setup configurations, operational procedures, and troubleshooting steps.
14. Be aware of recreation facilities, evening programs, and show timings.
15. Manage sound checks for bands or singers, stage setup, and singer riders.

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

1. Be proactive and exercise good judgment in challenging situations.
2. Act professionally and with integrity.
3. Be transparent about your motives, methods, and expected results.
4. Own mistakes and share knowledge to prevent recurrence.
5. Conduct business honestly and fairly.
6. Maintain confidentiality of sensitive information.

RELIABILITY AND LOYALTY

1. Follow through on commitments.
2. Work effectively both independently and as part of a team.
3. Maintain a positive and approachable attitude.
4. Build relationships with colleagues and guests.
5. Support each other within the team and the hotel.

EXCELLENCE IN HOSPITALITY

1. Commit to quality and exceptional financial results.
2. Take responsibility for the bottom line.
3. Adhere to Rixos policies and procedures.

STRONG QUALITY MANAGEMENT AND INNOVATION

1. Strive to exceed expectations.
2. Avoid complacency and mediocrity.
3. Continuously seek improvements.
4. Provide constructive feedback.