AVP & Manager- Bulk Payments Cross Border

First Gulf Bank PJSC; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading bank in the UAE seeks an AVP & Manager for Bulk Payments Cross Border to lead a team ensuring efficient global fund transfers. The role involves supervising transactions, enhancing operational efficiency, and maintaining high customer satisfaction. Ideal candidates will have significant banking experience, particularly in managerial roles within payments.

Qualifications

• Minimum 5 years of relevant banking experience.
• At least 3 years in managerial roles within the payment function.

Responsibilities

• Supervising and authorizing transactions and settlements.
• Minimizing operational risks and ensuring compliance.
• Managing team performance and motivation.

Skills

Risk Management

Operational Efficiency

Customer Satisfaction

Team Management

Job description

AVP & Manager - Bulk Payments Cross Border

• Full-time
• Sub Division : Group Operations
• Division : GCOO

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

JOB PURPOSE :

The job-holder will lead and train a team of processors and specialists to ensure global fund transfers, remittances, and special handling transactions support to the bank's customers is provided in a cost-efficient, error-free, and timely manner, adhering to high risk management, regulatory, and compliance standards. They should support the growth of inward NBFI and VOSTRO business by implementing new processes and procedures to improve operational efficiency, timeliness, and accuracy. Key responsibilities include :

• Supervising and authorizing transactions, settlements, accounting, clearances, reconciliation, and input by processing staff daily.
• Minimizing operational risks by ensuring all transactions comply with instructions and are properly authorized.
• Providing support functions to the section as needed.
• Ensuring conformance to internal policies, procedures, and guidelines.
• Adhering to external, regulatory, and international standards.
• Supporting multiple desks and functions within the department.
• Performing daily and monthly reconciliation and escalating issues appropriately.
• Managing team performance and motivation.
• Maintaining high levels of customer satisfaction internally and externally.
• Upholding core values, challenging processes, and sharing ideas for improvement.
• Fostering a culture of discipline and open communication.
• Identifying and implementing process improvements for operational efficiency and control.
• Supporting procedural enhancements and resolving operational issues collaboratively.
• Working with risk management to ensure compliance with regulations, policies, and procedures.

Job Context (Specific Accountabilities)

• Implementing tools / processes to identify and mitigate operational risks.
• Seeking operational efficiencies and monitoring their effectiveness.
• Achieving zero operational losses, near misses, income leakage, and high-risk errors.
• Targeting zero complaints, at least 95% adherence to TAT standards, and over 85% customer satisfaction.
• Ensuring no breaches of policies or regulations and passing all audits satisfactorily.
• Maintaining reconciliation and housekeeping standards.
• Achieving no critical findings in audits.
• Proposing and successfully implementing process improvements that benefit the bottom line or stakeholders.
• Supporting cross-functional desks as needed.

Experience and Qualifications :

• Minimum 5 years of relevant banking experience, including at least 3 years in managerial roles within the payment function.

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