Certified Service Advisor - Porsche

AL Nabooda Automobiles LLC.; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a motivated Service Advisor to join their dynamic team. This role offers an exciting opportunity to connect with customers, ensuring their vehicle needs are met while driving sales growth. You'll be responsible for providing exceptional customer service, managing service operations, and contributing to the overall success of the service center. With a focus on professional development and a vibrant company culture, this position is perfect for individuals looking to advance their careers in the automotive sector. Join a team that values innovation and teamwork, and make a real impact in the automotive industry.

Benefits

Competitive Salary

Performance-Based Bonuses

Health Insurance

Professional Development Opportunities

Vibrant Company Culture

Qualifications

• Experience in UAE/Middle East Automobile sector.
• Proven track record of meeting sales targets.

Responsibilities

• Provide estimates and ensure customer satisfaction after service.
• Upsell additional services to enhance profitability.
• Maintain accurate customer databases for marketing.

Skills

Customer Relationship Management

Sales Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree or Equivalent

Job description

Join Our Team as a Service Advisor!

Are you a driven sales professional with a passion for vehicles and a knack for building lasting customer relationships? Do you thrive in a fast-paced environment and have a proven ability to close deals? If so, we’d love to welcome you to our team as a Service Advisor!

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

What You'll Do:

Customer Focus

1. Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
2. Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
3. Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.

Business Development

1. Understand customer’s ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
2. Up-sell additional services and products to customers to increase profitability of the service centre.

Operational

1. Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when workshop not working to capacity.
2. Open job cards,( standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
3. Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
4. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.

Personal Development

1. Practice personal continuous improvement by attending any relevant courses.
2. Arrange a meeting with your line manager in accordance with the annual appraisal.
3. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Why Join Us?

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.

What you will need

• Bachelors degree or equivalent
• UAE/Middle East Automobile experience
• Proven experience of achieving targets.
• Certified Service Advisor