Integration & Application Support Coordinator

University Hospital Sharjah; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Sharjah is seeking an IT Support Specialist to provide application support and troubleshooting. The role involves testing integration solutions, training users, and maintaining documentation. Candidates should have a background in computer science and experience with hospital information systems.

Qualifications

• Minimum of 2 years of experience in supporting hospitals information systems.
• Understanding of hospital business processes and information systems.

Responsibilities

• Provide first line of support and troubleshooting for application issues.
• Conduct comprehensive testing of integration solutions.
• Train end users on related software applications.

Skills

Communication

Problem Solving

Education

Bachelor degree/Diploma in computer science

Tools

SQL

Job description

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Date: 14 May 2025

Location: Sharjah, AE

Company: University Hospital Sharjah

Summary Of Main Duties And Responsibilities

• Provide first line of support and troubleshooting for issues related to application.
• Conduct comprehensive testing of integration solutions to ensure reliability, data accuracy, and system compatibility across different healthcare platforms.
• Proactively identify and resolve integration-related issues, working closely with cross-functional teams and external vendors to troubleshoot technical challenges and optimize system performance.
• Develop and modify applications reports and queries as the work needs.
• Provide applications support and guidance to users.
• Participate in the implementation of information system/s. Test any configuration, customization or update of hospital information systems.
• Conduct customer-oriented training workshops.
• Test applications and applications' updates and releases before general release to end users.
• Maintain current and complete documentation for applications.
  
  

Summary Of Main Duties And Responsibilities

• Ensure customer satisfaction through effective written and oral communications.
• Administer, troubleshoot and update information systems/applications.
• Provide on-demand online training material to enhance user’s utilization of IT systems.
• Stay up to date with technological trends related to hospital IT environment.
• Provide services in a customer-friendly approach.
• Participate actively in the quality improvement program of the department/unit.
• Perform other related duties as assigned.
  
  

Summary Of Main Duties And Responsibilities

• Train end users on related software applications.
• Research, identify, and utilize new related applications.
• Participate in system analysis efforts and requirement gathering.
• Stay up to date with technological trends related to hospital IT environment and recent development technology.
  
  

Position Requirements/Qualifications

• Bachelor degree/Diploma in computer science or related field.
• A minimum of 2 years of experience in supporting hospitals information systems.
• Demonstrated understanding and experience with the implementation and management of hospital information systems.
• Understanding of hospital business processes, issues and practices.
• Understanding of information systems.
  
  

Ability to articulate facts and ideas clearly and concisely

Position Criteria Other Skills/Abilities

• Preferably has a solid understanding of hospital business processes, issues and practices.
• Knowledge of healthcare standards and protocols such as HL7, FHIR, ASTM, DICOM, and CCD.
• Preferably has knowledge in one or more of the following applications: electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing.
• At least 1 year experience in script writing in SQL.
• Ability to assess end users’ needs and identify opportunities for improvement.
  
  

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