Market Program Manager, Risk Prevention - MENA

TikTok; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Program Manager for their MENA Risk Prevention team. This role is crucial in ensuring policies and systems work seamlessly across various applications, safeguarding consumers from abuse. The ideal candidate will leverage their deep understanding of the MENA region to inform product and policy decisions, manage complex programs, and engage cross-functional teams effectively. If you are passionate about risk management and want to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years leading complex, cross-functional programs.
• Deep knowledge of MENA socio-political dynamics and regulatory landscape.

Responsibilities

• Coordinate between product managers and operations teams to implement changes.
• Analyze market health and operational data to identify risks.

Skills

Cross-functional program management

Risk identification and analysis

Fluency in Arabic and English

Stakeholder engagement

Content moderation experience

Job description

Responsibilities

About the role:

As a Program Manager on our MENA Risk Prevention team, you are the glue that ensures our policies, programs, and systems work together across our many apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, implement policy changes, and define new processes. You coordinate between product managers, operations teams, and policy specialists to actually get things done.

What You Will Be Doing

1. Bridge Community & Cross-Functional Teams
   • Leverage deep market, cultural, and language knowledge to translate community insights into action for Product, Policy, Gov't Relations, Comms, and Legal.
   • Proactively identify regional risks, prioritize high-impact opportunities, and ensure community needs inform global TnS roadmaps.
2. Proactive Risk Identification & Program Management
   • Routinely analyze market health and operational data to spot trends, surface known and emerging risks, and determine root causes.
   • Lead root-cause analyses and feedback loops, especially from Society pillar teams to uncover gaps and drive improvements in product, policy, process, and tooling.
   • Develop and own the regional safety roadmap, ensuring visibility of all sub-regional and market-specific risk-mitigation projects.
3. Strategic Roadmapping & Execution
   • Design clear cross-T&S market roadmaps: identify potential harms, set priorities, and coordinate with relevant teams to implement containment and preventative strategies.
   • Program-manage regulatory compliance measures for new or evolving market-specific regulations.
   • Lead Trust & Safety efforts during key high-risk events (elections, regulatory milestones, crises), partnering with non-T&S stakeholders for sustained response.
4. Rapid Response & Ongoing Events
   • Support Rapid Response during unplanned high-risk incidents, coordinating across government, ops, and policy teams.
   • Assume ownership of protracted ongoing events, driving coordination, status reporting, and stakeholder alignment.
5. Cross-Functional Engagement & Communication
   • Manage regular sub-regional/market updates and roadmapping sessions with XFN partners.
   • Act as the senior TnS representative in regional forums, ensuring community perspectives shape decision-making.
   • Build and maintain trust with Government Relations, Public Policy, Communications, and Legal leads to accelerate escalation mitigation and policy decisions.

Qualifications

Minimum Qualifications:

• 5+ years leading complex, cross-functional programs especially with Gov't Relations, Public Policy, Comms, and Legal.
• Fluency in both Arabic and English
• Deep knowledge of MENA socio-political dynamics, languages, and regulatory landscape.
• Proven track record using data to identify risks, prioritize initiatives, and measure impact.
• Hands-on experience with content moderation, high-risk event management, or related policy areas (e.g., extremism, hate speech, minors safety).
• Ability to represent TnS at a senior level, build credibility with external stakeholders, and drive alignment without direct reports.
• Strong verbal and written skills; comfortable in ambiguity and adept at rallying diverse teams around shared goals.