Warehouse Operations Supervisor

DP World; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

DP World Logistics is seeking a Warehouse Operations Supervisor to lead warehouse activities, focusing on LFS WMS - SAP integration and KPI enforcement. The role requires strong leadership and system expertise to ensure operational excellence for a high-tech client, driving continuous improvements and maintaining inventory accuracy in a dynamic 3PL environment.

Qualifications

• 3-4 years of experience in 3PL Warehouse Operations at Supervisory level.
• Strong leadership and system expertise required.
• Client-focused with a zero-defect service mindset.

Responsibilities

• Lead end-to-end warehouse activities and KPI enforcement.
• Drive integration of LFS WMS with SAP.
• Ensure 100% inventory accuracy and risk mitigation.

Skills

Leadership

System expertise

Client-focused execution

Process re-engineering

Data-driven improvements

Education

University Degree in any discipline

Tools

LFS WMS

SAP

Job description

Job Summary:

DP World Logistics is seeking an experienced and proactive Warehouse Operations Supervisor to lead end-to-end warehouse activities, focusing on LFS WMS - SAP integration, KPI enforcement, and the strategic relocation of warehouse operations. This role demands strong leadership, system expertise, and client-focused execution to ensure operational excellence for a high-tech client. The supervisor will drive data-driven improvements, maintain inventory accuracy, and lead change initiatives in a dynamic 3PL environment.

Key Accountabilities:

• Drive the successful integration of LFS-WMS with SAP, including end-to-end planning, coordination with IT teams, UAT validation, data migration accuracy, staff onboarding, and post-go-live troubleshooting to ensure operational continuity.

• Lead the complete relocation of operations from the client’s old warehouse to the DP World Logistics facility, including transition planning, inventory reallocation, infrastructure readiness, risk mitigation, and minimal disruption to client service levels.

• Define, monitor, and enforce strict KPIs across receiving, storage, picking, packing, and dispatch activities; drive continuous improvement initiatives and hold team members accountable for underperformance.

• Proactively identify and implement process re-engineering and automation opportunities using WMS capabilities to enhance throughput, accuracy, and labour productivity.

• Act as a key liaison for client, ensuring warehouse performance aligns with their SLA expectations, technological standards, and regulatory compliance requirements with a zero-defect service mindset.

• Own 100% inventory accuracy goals through cycle counting, root cause analysis of discrepancies, and audit preparedness in alignment with SAP and WMS data integrity.

• Identify, assess, and mitigate risks related to system failures, manpower issues, or inventory disruptions; maintain business continuity plans especially during relocation or system changeovers.

• Cultivate a high-performance culture within the warehouse team through structured coaching, disciplinary enforcement, and daily performance monitoring to ensure accountability and operational discipline.

• Act as the operational focal point between logistics, IT, commercial, and client teams to ensure that cross-functional dependencies (e.g., SAP master data accuracy, billing triggers, stock status visibility) are aligned and functioning seamlessly.

• Drive a zero-error policy in order picking, packing, and shipping processes through real-time KPI dashboards, exception tracking, and frontline accountability measures. Ensure full visibility and adherence to major 3PL warehouse KPIs including inventory accuracy, order cycle time, dock-to-stock time, picking accuracy, space utilization, and HSE compliance.

• Lead change management initiatives during major transitions (e.g., WMS upgrades or warehouse relocation), ensuring smooth adoption by frontline teams through structured communication, training, and reinforcement strategies.

• Leverage WMS/SAP analytics to drive decisions on slotting optimization, space utilization, resource allocation, and performance improvement with weekly executive reporting to senior leadership.

Education and Experience:

Education: University Degree in any discipline

Experience: 3-4 years of experience within the 3PL Warehouse Operations at Supervisory level.