Telesales Officer (Outsource role) | Dubai, UAE

Telesales Officer (Outsource role)

Company: ADIB - Abu Dhabi Islamic Bank
Location: Jafza / Dubai

Role Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit.

Key Accountabilities of the role:

1. Execute Tele-calling activities as assigned to the team.
2. Enhance ENR / Takaful sales, card activation rates, control customer attrition.
3. Ensure minimum requirement of calls are made.
4. Ensure compliance with bank policies and procedures.
5. Ensure guidelines are adhered to and call quality is maintained while interacting with clients.
6. Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
7. Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:

1. Excellent communication skills.
2. Good problem-solving skills.
3. Display flexibility in dealing with clients and other team members.
4. Customer service skills in order to resolve customer complaints.

Previous experience required (if any):

1. Previous banking experience in a similar role.
2. Fair understanding of product and services provided by the bank.
3. Understanding of customer relationships.
4. Good interpersonal & convincing skills.
5. Basic MS Office skills.