Director, Product Management & Enablement-R-247415

Mastercard; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Director of Product Management & Enablement to enhance customer experience and drive product strategy. This role involves collaboration with various stakeholders to influence product provisioning and ensure user engagement, focusing on market enablement and innovation.

Qualifications

• Proven track record in technology sales or partnerships.
• Ability to coordinate with multiple stakeholders.
• Sound knowledge of compliance risk management practices.

Responsibilities

• Work with Product and Regional Managers to identify opportunities.
• Provide demos and host meetings with partners and users.
• Drive new revenue through partners for real-time solutions.

Skills

Technology sales

Stakeholder collaboration

Customer experience focus

Market monitoring

Problem-solving

Compliance risk management

Job description

Director, Product Management & Enablement-R-247415

Join to apply for the Director, Product Management & Enablement-R-247415 role at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Overview

The Financial Crime Solutions team is looking for a Director, Product Management & Enablement to focus on market enablement by providing regional support as we look to drive our customer experience strategy forward through innovation and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

In this client-facing position, you will :

• Work with Product and Regional Managers to identify opportunities to influence & advise on product provisioning and usage
• Ensure that the appropriate end users have access and understand the value of our solutions
• Provide demos and host meetings with Strategic Partnerships, Regional Support teams, end users, and prospects
• Protect revenue by increasing adoption and user activity through education evangelism
• Influence future product strategy based on market feedback
• Drive new revenue through partners who embed Mastercard Fraud and Financial Crime Solutions for real-time Fraud and AML decisioning
• Identify early adopters and strategic customers for new products and solutions through POCs and Market Testing
• Manage partnerships and customers, monitoring velocity and volumes
• Provide local Industry Expertise and support for the regions
• Attend industry events and provide external presence and thought leadership (e.g., external speaking engagements)

All About You

The ideal candidate for this position should :

• Have a proven track record within technology sales or partnerships
• Focus on customer needs above own interests
• Continuously monitor market and competition trends
• Experience working with multiple stakeholders across the organization
• Ability to coordinate and collaborate with teams across Account Management, Product, Data Science, Legal, and Regional Leads
• Identify compliance-related market challenges and solutions
• Have sound knowledge of industry standard compliance risk management practices
• Be skilled at explaining technical problems clearly and succinctly
• Communicate vision effectively to a wide variety of stakeholders
• Always seek potential solutions to problems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risk. Every employee must :

• Abide by Mastercard’s security policies and practices
• Ensure confidentiality and integrity of accessed information
• Report suspected security violations or breaches
• Complete mandatory security trainings as per guidelines

R-247415

Seniority level

• Director

Employment type

• Full-time

Job function

• Product Management and Marketing
• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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