Partner Success Manager, Hospitality

Points; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in the travel industry is seeking a Partner Success Manager to enhance client relationships and drive revenue growth within its hospitality portfolio. The ideal candidate will possess a strong background in hospitality or account management, coupled with exceptional analytical and communication skills. Join us to transform travel experiences into memorable journeys while working collaboratively with a team that values innovation and ambition.

Benefits

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Credit

Annual Wellness Credit

Team Events and Monthly Lunches

Home Office / Commuter Credit

Work From Anywhere Program

Parental Leave Top Up

Adventure Pass

Qualifications

• Minimum 2 years of experience in product, client success, or revenue management roles.
• Experience in the global hospitality/travel industry preferred.
• Strong analytical, financial, and problem-solving skills.

Responsibilities

• Drive account growth and achieve revenue targets.
• Maintain and expand existing account relationships.
• Act as portfolio leader, collaborating with Plusgrade executives.

Skills

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

BA / BS degree or higher

Tools

MS Office

Google Suite

Job description

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE

Plusgrade is searching for an ambitious, results-oriented, and target-driven Partner Success Manager to manage a portfolio of hospitality partners in the Middle East and Asia. This key market-facing role is responsible for growth within our current hospitality customer portfolio. The ideal candidate has a background in the hospitality/travel industry or a similar account management position with a proven track record. Experience in enhancing business relationships and operating with an innovative mindset to exceed performance goals is essential. A growth mentality and strong relationship-building skills within the hospitality community in the region are key.

WHAT YOU WILL BE DOING

1. Results Focused - hungry to exceed goals daily
2. Partner Advocate - develop a deep understanding of the airline industry, customer business, and priorities to drive new opportunities
3. Insight Driven and Solution-Oriented - leverage analytical skills for program enhancements and new solutions
4. Relationship Builder - maintain and expand existing account relationships
5. Trusted Advisor - understand customer interests and business priorities
6. Effective Communicator - articulate partner’s current and future performance and priorities
7. Product Ambassador - understand and promote Plusgrade solutions
8. Influencer - drive priorities through persuasion and negotiation
9. Primary Contact - for performance insights, project tasks, and operational oversight
10. Account Management - act as portfolio leader, collaborating with other Plusgrade executives
11. Account Growth - achieve revenue targets
12. Revenue Analysis - perform historical and forecast analysis of revenue drivers

YOU ARE SOMEONE WITH

• BA / BS degree or higher
• Minimum 2 years of experience in product, client success, or revenue management roles
• Experience in the global hospitality/travel industry preferred
• Excellent interpersonal and communication skills, especially with data and insights
• Ability to push partners to targets while maintaining positive relationships
• Strong analytical, financial, and problem-solving skills
• Organizational skills with efficient prioritization
• Proficiency in MS Office and Google Suite
• Travel industry gravitas
• Technological savvy to understand solutions and roadmaps
• Ability to travel up to 10%

WHAT YOU’LL LOVE ABOUT US

• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office / Commuter Credit
• Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass

OUR PROCESS

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals and provide accommodations upon request. Our interview process is designed to be positive and equitable. All applications are reviewed by our Talent Team, and successful candidates will undergo a structured recruitment process.