Director of Operations

izil Beauty; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a results-driven Operations Director to lead their growth trajectory. This pivotal role encompasses the full value chain, from demand forecasting to last-mile delivery, ensuring operational excellence across e-commerce and retail. The ideal candidate will have over a decade of experience in operations leadership, particularly within the beauty or FMCG sectors. You will drive innovation and efficiency through strategic initiatives, while building high-performing teams that align with the company's ambitious goals. Join a dynamic environment where your contributions will significantly impact the future of self-care.

Benefits

Performance-based incentives

Competitive salary based on experience

Qualifications

• 10+ years in operations leadership roles across beauty, FMCG, or manufacturing sectors.
• Strong analytical, cost control, and negotiation skills.

Responsibilities

• Lead and scale end-to-end operations ensuring seamless supply chain management.
• Oversee manufacturing efficiency and outstanding order fulfillment.

Skills

Operations Leadership

Supply Chain Management

Cost Control

Negotiation Skills

Lean Manufacturing Principles

Analytical Skills

Team Development

Stakeholder Engagement

Education

Bachelor's Degree in Business or Related Field

MBA or Relevant Master's Degree

Job description

Izil Beauty, an SME poised for rapid growth over the next years, seeks a results-driven Operations Director who will lead and scale our end-to-end operations, ensuring seamless supply chain management, manufacturing efficiency, and outstanding order fulfillment across e-commerce and retail. This strategic leadership role will oversee the full value chain, from demand forecasting and procurement to factory operations and last-mile delivery, aligning all operational touchpoints with business growth and customer satisfaction.

Key Responsibilities:

End-to-End Supply Chain Integration:

• Align the commercial and factory planning processes to ensure synchronized demand and supply planning.
• Bridge the gap between commercial forecasts and production realities.
• Establish unified KPIs across demand planning, purchasing, production, inventory, and delivery to improve visibility and accountability.
• Drive integrated S&OP (Sales & Operations Planning) processes.

Factory & Production Operations:

• Oversee the full operation of the manufacturing facility to ensure production output meets sales forecasts and delivery timelines.
• Improve production planning, workforce efficiency, and throughput using lean manufacturing principles.
• Drive operational excellence through KPIs, automation opportunities, and continuous improvement initiatives.
• Ensure compliance with safety, GMP, and sustainability standards
• Oversee order fulfilment operations for e-commerce and physical retail channels, ensuring fast, accurate, and cost-effective delivery.
• Manage warehouse operations, shipping partners, and last-mile logistics.
• Collaborate with tech and CX teams to optimize fulfilment processes for speed and customer satisfaction.
• Ensure scalable logistics infrastructure for future geographic and channel expansion.

Purchasing & Cost Optimization:

• Overhaul purchasing processes to improve transparency, efficiency, and cost-effectiveness.
• Work with purchasing teams to reduce cost of goods (COGS) through smarter vendor negotiations, volume strategies, and reduced wastage.
• Monitor RM/PM sourcing strategies to ensure flexibility and resilience in supply.

Strategy, Leadership & Execution:

• Serve as the cross-functional operational lead, collaborating with commercial, finance, tech, and retail departments.
• Define and track operational KPIs including OTIF (on-time, in-full), COGS, delivery SLA compliance, and inventory turnover.
• Build high-performing, process-driven teams with clear roles, workflows, and career development paths.
• Drive innovation in operational processes using cutting-edge technologies to enhance efficiency, accuracy and visibility.
• Develop and implement sustainability initiatives across the supply chain, including ethical sourcing and waste reduction.
• Develop a resilient and agile supply chain, crafting contingency plans and risk mitigation strategies to ensure business continuity during supply chain disruptions.
• Manage the operations budget across the value chain functions by optimizing OPEX and making data-driven CAPEX investments to ensure maximum ROI and support for business growth.

Qualifications:

• 10+ years in operations leadership roles across beauty, FMCG, or manufacturing sectors.
• Proven success in managing cross-functional supply chain teams.
• Strong analytical, cost control, and negotiation skills.
• Experience in production environments, Retail and e-commerce logistics.
• Clear understanding of how to align planning, manufacturing, and fulfilment into one agile, data-driven system.
• Strong leadership, interpersonal, and team development abilities.
• Strong communication and stakeholder engagement abilities.
• High integrity and professionalism in handling sensitive information.
• A leadership role at a fast-scaling beauty brand redefining self-care.
• Strategic impact on a high-growth business with global ambitions.
• Competitive salary based on experience.
• Performance-based incentives.